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Extended Stay America - Orlando - Altamonte Springs
- Hotels
- Altamonte Springs, FL
About this business
Location details
302 Northlake Blvd., Altamonte Springs, FL, 32701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Save your money Hotel is not clean. There was hair and toenails in the bathroom My none smoking room had cigarette butts in front of my door and I smelled smoke all night long. Heard dogs barking and place smelled like dog. Floor was super sticky. Not worth the money at all The night front desk guy was very helpful though.
Business response:
Dear Raven, Thank you for being our guest. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
Roaches, for the 2nd time in a row
Business response:
Dear Chris, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced and are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management
Shame Dog feces on the floor buy the bed ..bugs on the wall room was so piss had to check out early
Business response:
Dear John, We sincerely apologize for the situation you described. You are absolutely correct in expecting a comfortable and clean environment when staying with us. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apol... read more
found german roaches in the room in 3 different areas; kids hollering, couple arguing, and kids running in the hall
Business response:
Dear KRISTIN, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your expectations. Your feedback is vital and will be addressed adequately by our concerned team. Further, we have shared your remarks with our housekeeping and pest control team for review and quick action. Also, we regret the noise disturbance caused. Our front desk team can handle these problems when you inform them about and improve your time with us. Please provide us another chance to... read more
Hotel is in desperate need of remodeling everything there is out dated.
Business response:
Dear Pierre, Thank you for your feedback regarding the current state of our hotel. We understand your concerns about the need for remodeling and updating our facilities. Your input is invaluable to us as we strive to enhance our guests' experience. We are continuously evaluating opportunities for improvement, including potential renovations, to ensure that our accommodations meet the expectations of our valued guests. We appreciate your patience and understanding as we work towards creating a more modern and comfortable envi... read more
The hallway has a food odor and some remaining of food on the carpets, in my room the refrigerator and the microwave ware very old and rusted, on top of that there were several roaches in the bed and nightstand, the checkout was not appropriate. The bathroom hasn't enough shampoo and conditioner supplies. It's noisy at night, after midnight someone were banging the door for a while.
Business response:
Dear Ricardo, We sincerely apologize for the inconveniences you experienced during your stay. Your feedback is concerning, and we take it seriously. We have addressed the issues with our housekeeping and maintenance teams to ensure thorough cleanliness and maintenance throughout the property. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely,Hotel Management
The pillows smell bad and cockroaches
Business response:
Dear Margarita, We apologize for the inconvenience you experienced during your stay. Your feedback regarding the pillows and cockroaches is concerning, and we take it seriously. Please know that cleanliness and pest control are top priorities for us, and we will address these issues immediately with our housekeeping and maintenance teams to ensure improvements are made. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Manag... read more
Did not apply onekey
Business response:
Dear Brooke, Thank you for taking the time to write a review of our hotel, and we apologize for any inconvenience you experienced with the onekey system. Our team is committed to providing a seamless experience, and we regret any challenges you encountered. We value your feedback, and it provides insight into areas for improvement. We value your patronage and hope to welcome you back for a more enjoyable experience in the future.Sincerely,Hotel Management
We were here for 10 minutes our first room was dirty with towels on the floor make up on the counter. The second room had dirty bedsheets and roaches alive.
Business response:
Dear Mary, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our team to ensure that it does not happen again. Your feedback is invaluable, and we appreciate you bringing these matters to our attention. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again ... read more
Frequently asked questions about Extended Stay America - Orlando - Altamonte Springs
How is Extended Stay America - Orlando - Altamonte Springs rated?
Extended Stay America - Orlando - Altamonte Springs has a 3.3 star rating with 2,815 reviews.
When is Extended Stay America - Orlando - Altamonte Springs open?
Extended Stay America - Orlando - Altamonte Springs is open now. It will close tomorrow at 12:00 a.m.