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Extended Stay America - Orlando - Altamonte Springs
- Hotels
- Altamonte Springs, FL
About this business
Location details
302 Northlake Blvd., Altamonte Springs, FL, 32701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel smelled of cigarette smoke from the moment you walked in, all the rooms smelled the same, the carpet was incredibly dirty, the shower filled with water because it didn't drain properly, and there were cockroaches on the walls.
Business response:
Dear Amy, We’re very sorry to hear about the discomfort you experienced during your visit, especially regarding the overall condition of the room and common areas, as this is not the standard we aim to provide. Every room should be thoroughly cleaned and inspected before being allocated to our guests, and we regret that cleanliness concerns and maintenance issues, including the shower drainage, were not properly addressed during your stay. Moreover, although all rooms are designated non-smoking, it appears this policy was no... read more
Everything, the room i booked the did not have available. The phone to call front desk was on silent, it has a strong smell of weed.
Business response:
Dear Guest, We’re sorry to hear about the frustration you encountered upon arrival, especially that the room you had reserved was not available as expected. We understand how disappointing that must’ve been after planning your visit, and we regret the inconvenience it caused. We also apologize that the in-room phone was not functioning properly, which made it difficult to reach the front desk for assistance. In addition, we are concerned about the lingering smell on the property, as this does not reflect the welcoming enviro... read more
Very old and dirty, don’t stay here
Business response:
Dear Guest, Thank you for taking the time to share your feedback with us. We’re sorry to hear that the overall condition of the property did not leave a favorable impression during your visit, particularly regarding cleanliness and upkeep. A comfortable and well-maintained environment is fundamental to a positive stay, and we regret that this experience fell short of that expectation. Your comments have been noted and are important as we continue evaluating areas that require attention. We apologize for the disappointment an... read more
I didn’t expect much but what I DID expect was, NO BUGS! However that’s just what we got There were bugs in the bathroom that appeared to be coming from the bathroom sink drain. In the morning after getting out of bed, there was one IN the bed!!! Yuk!! Spend a little more. Lesson learned !!
Business response:
Dear Guest, We’re very sorry to learn about the issue you encountered during your visit. The comfort and well-being of our guests are extremely important to us, and we regret that your experience did not reflect our usual standards. Your comments have been shared with our leadership team so the matter can be thoroughly reviewed and addressed to ensure this situation does not recur. We take this feedback seriously and appreciate you bringing it to our attention. We hope to have the opportunity to restore your confidence in us... read more
My stay was very disappointing and unacceptable. I arrived around 11pm with a confirmed and prepaid reservation and was told at check-in that the hotel was overbooked. This has never happened to me before. When a reservation is confirmed and paid for, availability should be guaranteed. After some time waiting while the front desk agent spoke with the manager, I was placed in another room, but the situation already caused significant stress. Inside the room, the bedside lamp buttons were not working, and the kitchen light cou... read more
Business response:
Dear Guest, Thank you for taking the time to share detailed feedback about your visit. We understand how stressful it is to arrive late with a confirmed, prepaid reservation and be informed of limited availability, and we regret the frustration this caused at check-in. We’re also sorry to hear that issues within the room, including lighting functionality, affected your comfort during the stay. Concerns related to overall room cleanliness and comfort, particularly during your second evening, are equally troubling to hear. Add... read more
Horrible
Business response:
Dear Guest, Thank you for taking the time to share your thoughts. We regret to hear that your visit did not reflect the high standards we aim to deliver. Providing a comfortable and enjoyable stay is always our priority, and we are truly sorry this was not the case. We hope you will consider giving us another opportunity to restore your confidence in the future. Sincerely, Hotel Management
Upgrade needed.
Business response:
Dear Guest, Thank you for sharing your perspective with us. We understand that your stay did not fully reflect the level of comfort and presentation you were hoping for. Ongoing improvements and enhancements remain an important focus for our team, and feedback like yours helps guide those efforts. Our goal is to provide an environment that feels welcoming, well-maintained, and reliable for every guest. We appreciate you taking the time to comment and hope you will consider visiting again in the future so we can offer an expe... read more
Frequently asked questions about Extended Stay America - Orlando - Altamonte Springs
How is Extended Stay America - Orlando - Altamonte Springs rated?
Extended Stay America - Orlando - Altamonte Springs has a 3.3 star rating with 3,077 reviews.
When is Extended Stay America - Orlando - Altamonte Springs open?
Extended Stay America - Orlando - Altamonte Springs is open now. It will close tomorrow at 12:00 a.m.