Extended Stay America - Orlando - Altamonte Springs

Business response:

Dear Guest, Thank you for sharing your feedback. We sincerely regret that your recent stay did not meet expectations and apologize for the concerns you experienced regarding service and the condition of your accommodations. Providing attentive support and well-maintained rooms is essential to a comfortable visit, and we are sorry we fell short in your case. Your comments have been shared with our team for review and improvement. We value your input as it helps us strengthen our standards. We hope you will consider giving us ... read more

Business response:

Dear Guest, We are truly sorry to hear about your experience and sincerely apologize for the presence of pests in your room. This is completely unacceptable and does not reflect the standards of cleanliness and comfort we are committed to providing. Please be assured that your comments will be shared with our pest control teams. We take concerns like this very seriously. We hope you will consider giving us another opportunity in the future and welcome you back soon. Sincerely, Hotel Management 

Business response:

Dear Guest, We’re very sorry that your stay did not provide the comfort you expected and that the condition of the property affected your experience. Guests should feel welcomed and at ease throughout their visit, and we regret that the accommodations did not meet that standard during your stay. Your feedback has been shared with the appropriate teams for review as we continue evaluating areas in need of attention. We appreciate you taking the time to share your observations and hope you’ll consider giving us another opportu... read more

Business response:

Dear Guest, We are truly sorry to hear how disappointed and uncomfortable you felt upon arriving, as this is not the welcoming first impression we want any guest to have. Concerns regarding overall upkeep and the general atmosphere of our property are taken seriously, and we are reviewing them with the appropriate teams to ensure a more welcoming, well-maintained setting throughout the building. We hope you’ll consider giving us another opportunity to offer a visit that feels far more comfortable and reassuring. Sincerely, H... read more

Business response:

Dear Guest, Thank you for sharing your feedback from your recent stay. We regret that the condition of your accommodations did not meet your expectations and that certain amenities, such as the optional shower mat, were not as you anticipated. Cleanliness and comfort are our priorities, and we apologize for any inconvenience this may have caused. Your observations regarding the room and overall experience have been shared with our housekeeping team and other relevant departments, as they help us ensure guests feel at ease th... read more

Business response:

Dear Guest, We’re very sorry to hear that you did not feel comfortable or secure during your visit. We regret that your impression led you to leave and that we were unable to provide the reassurance you deserved. Your feedback has been shared with the appropriate teams to review on-site conditions and guest interactions to help ensure a more welcoming and secure environment moving forward. We appreciate you bringing this to our attention and hope you will consider giving us another opportunity to provide a more positive visi... read more

Business response:

Dear Guest, We’re very sorry to hear about your disappointing experience and regret that the room condition led you to leave after the first night. Cleanliness and overall upkeep are essential to the comfort we aim to provide, and your feedback has been shared with the housekeeping team to reinforce attention to room readiness and presentation. We appreciate you bringing this to our attention and hope to have the opportunity to welcome you back for a more comfortable and enjoyable visit in the future. Sincerely, Hotel Manage... read more