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Extended Stay America - Orlando - Altamonte Springs
- Hotels
- Altamonte Springs, FL
About this business
Location details
302 Northlake Blvd., Altamonte Springs, FL, 32701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Discovered a cockroach in the unit would not recommend this place. The service was phenomenal in terms of the staff and customer service off the charts
Business response:
Dear Guest, We sincerely apologize for the unfortunate incident with cleanliness in your unit and deeply regret that it impacted your stay. Please be assured that we will share your concerns with our housekeeping and pest control teams to prevent such occurrences in the future. We are, however, glad to hear that our staff and customer service made a positive impression and met your expectations. Your feedback is invaluable in helping us improve our facilities and services. We hope to have the opportunity to provide you with ... read more
No bueno
Business response:
Dear Guest, We sincerely apologize that your experience did not meet your expectations. It is disappointing to hear that your stay was not satisfactory, as we strive to provide a comfortable and pleasant experience for all our guests. Your comments are important to us and have been shared with our team for review and improvement. We are committed to enhancing our services and ensuring better experiences in the future. We truly value your input and hope to have the opportunity to serve you better on your next visit. Sincerely... read more
This place is disgusting. I left a couple of hours after checking in. Roaches crawling in the hallway and the whole place stunk.
Business response:
Dear Guest, We sincerely apologize for the unacceptable conditions you experienced during your stay. The presence of pests is not reflective of our standards, and we deeply regret the discomfort this caused, leading you to leave early. Please be assured that your concerns have been shared with our housekeeping team. We are committed to improving our environment and guest experience. We hope to have the opportunity to regain your trust and welcome you back. Sincerely, Hotel Management
Ac kept turning off in the middle of the night. Smelled like mold and had roaches.
Business response:
Dear Guest, We sincerely apologize for the discomfort and inconvenience you experienced during your stay. The issues you mentioned regarding the air conditioning and pest concerns are extremely serious and do not reflect the standards we strive to maintain. Please be assured that your comments will be shared with our maintenance, housekeeping, and pest control teams. Guest comfort, cleanliness, and safety are our top priorities, and we regret falling short. We truly value your feedback and hope you will give us another oppor... read more
No good
Business response:
Dear Guest, We sincerely regret that your recent experience did not meet your expectations. At our hotel, we strive to provide the highest standards of comfort and service, and we take your comments seriously to improve our offerings. Your concerns will be shared with our team. We truly value your patronage and hope to have the opportunity to provide you with a much better experience on your next stay. Sincerely, Hotel Management
The bathroom needed a major overhaul. Rusty tub area!
Business response:
Dear Guest, We sincerely apologize for the issues you encountered with the bathroom; your concerns about the tub area have been noted. Please know that we are actively working to address these maintenance issues as part of our commitment to providing a better experience for our guests. We understand how important a clean and functional bathroom is to your stay, and we are dedicated to improving our facilities. We truly hope you will give us another chance to provide you with the exceptional service you deserve. Thank you onc... read more
Room has old furniture the bed has a mattress that sits on medal😡 iron. Everything in the room was old even the bathroom was discussing. The breakfast was nasty you were offered old muffins, grits and oatmeal in packages.
Business response:
Dear Guest, We sincerely regret that the condition of your accommodations did not meet your expectations. Providing a comfortable, well-maintained environment is very important to us, and we are disappointed to learn that the furnishings and overall presentation fell short. Your comments have been shared with our teams for review and improvement. We regret any disappointment you had with our breakfast. We understand how these factors can impact the overall experience and appreciate you bringing them to our attention. We hope... read more
Old. Ants. Few roaches. Need some tlc fur the prices and location
Business response:
Dear Guest, We sincerely regret that your experience did not meet expectations, particularly regarding the condition of the accommodations and the pest-related concerns. This certainly does not meet the standard we aim to provide. Please be assured that your comments have been shared with the appropriate team to enhance our services. We also understand your perspective regarding overall value and presentation. Our guests' comfort and satisfaction are our foremost concerns. We look forward to the possibility of hosting you ag... read more
Room was old. Staff was lackluster. Charges for everything. It could be better
Business response:
Dear Guest, We regret that your stay did not meet expectations. Providing attentive service and well-maintained accommodations are priorities for our team, and it is disappointing to learn that this was not reflected during your visit. Your comments regarding the value have been shared with our team to enhance our services. We continually strive to deliver service that goes above and beyond, and we hope you will consider a return visit so we can show you the hospitality you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Altamonte Springs
How is Extended Stay America - Orlando - Altamonte Springs rated?
Extended Stay America - Orlando - Altamonte Springs has a 3.3 star rating with 3,077 reviews.
When is Extended Stay America - Orlando - Altamonte Springs open?
Extended Stay America - Orlando - Altamonte Springs is open now. It will close tomorrow at 12:00 a.m.