This profile has been claimed by the business owner or representative.
Extended Stay America - Orlando - Altamonte Springs
- Hotels
- Altamonte Springs, FL
About this business
Location details
302 Northlake Blvd., Altamonte Springs, FL, 32701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
BEWARE there is a 30 minute timer on the air conditioner so the hotel saves money. If it wasn't for that I'd book again. They lost 3 stars for comfort.
Business response:
Dear Guest, Thank you for sharing your feedback about your stay. We’re sorry to hear that the air conditioning affected your comfort, as we know a pleasant and consistent environment is essential for a positive visit. Your comments have been shared with our team to help us better understand guest needs and explore ways to enhance overall comfort. We truly appreciate your honesty, as it allows us to focus on what matters most to our guests. We hope you will consider staying with us again, so we can provide a more comfortable ... read more
The hallway had a foul odor, and there were roaches in the room.
Business response:
Dear Guest, We are very sorry to hear about the condition of the hallway and the presence of pests in your room. This falls far short of the standards we strive to uphold, and we sincerely apologize for the discomfort you experienced. Your feedback has been shared with our team to ensure these concerns are addressed promptly. Providing a clean, safe, and comfortable environment is our top priority, and we hope you might give us another opportunity to deliver a much-improved experience. Sincerely, Hotel Management
I was unable to stay here. I went to front desk to check into my room, but, The not so nice obese lady at the front desk told me im not welcome to stay there anymore due to a felony on my record from 2017. Keep in mind, I've been staying at this location for over ten years when i come into town for work. I've never known a hotel to do background checks on guests after they reserve and pay for their stay. I do not recommend staying here at this hotel.
Business response:
Dear Guest, Thank you for taking the time to share your experience and for your many years of loyalty during past visits. We understand how frustrating and unexpected this situation must have felt, especially when traveling for work, and we are sorry for the inconvenience it caused. While certain circumstances can affect availability or eligibility, the comfort and respect of our guests remain important to us. Your feedback has been noted and will be reviewed to help guide improvements. We hope you might consider returning i... read more
The hotel has roaches and the manager lied about it in her report after I made her aware. The woman at the front desk informed me that the hotel has issues with roaches because people live there and everybody is not clean. The lady told me she could give me roach bait, which I never received. I asked her if they could compensate with a free night, and then I was told she would speak with the manager for a voucher to use but it would have to be for a different location. However, the manager claims she checked the room and did... read more
Business response:
Dear Guest, Thank you for sharing your feedback. We understand how frustrating this situation must have been during your stay, and we appreciate you bringing it to our attention. Please know that all guest comments are taken seriously, and your observations will be reviewed to help ensure a comfortable and restful experience for future guests. We hope to welcome you back and provide a stay that reflects the quality and comfort we strive to deliver. Sincerely, Hotel Management
Staff was great but the facility needs some serious cleaning and upgrade
Business response:
Dear Guest, Thank you for your feedback. It is wonderful to hear that our staff made a positive impact, and we appreciate your recognition of their service. We also understand your concerns about the facility's overall condition. We strive to maintain a welcoming environment for all guests, and we are sorry this was not fully reflected during your stay. Your feedback on cleanliness and maintenance has been noted; insights like yours help guide future improvements. We hope you will consider staying with us again so we may pro... read more
Never stayed here contacted hotel .com and hotel was never reimbursed there was a glinch on app and booked me 2 rooms on same night as i paid for a glich in app never heard back from anyone horrible customer service as i dod not book this one lost money yl this
Business response:
Dear Guest, Thank you for taking the time to share your experience. We’re sorry to hear about the challenges you encountered with your booking through the online travel agency. As they manage their own reservation system, we encourage you to reach out to their customer support team so they can review the duplicate booking and payment concerns. We appreciate you bringing this to our attention and hope any future travel plans unfold far more smoothly for you. Sincerely, Hotel Management
Didn’t look anything like the advertisement
Business response:
Dear Guest, Thank you for staying with us. We regret that your visit did not meet expectations. Guest impressions help us identify ways to enhance the overall experience and maintain consistency. Your feedback is valued, and we remain committed to upholding our standards. We hope to welcome you again and provide a stay that better reflects the comfort and quality travelers anticipate. Sincerely, Hotel Management
many drug users. cockroaches
Business response:
Dear Guest, We appreciate you bringing these concerns to our attention. We understand that encountering safety and cleanliness issues during your stay can be unsettling, and we are very sorry your experience did not meet expectations. Guest comfort and well-being are always a priority, and your feedback will be shared with our team to help ensure future stays are welcoming and secure. Thank you for sharing your thoughts, and we hope to have the opportunity to offer a more positive experience should you choose to stay with us... read more
The room a.c. Out of order. Room had roaches. Moved to another next toprevious room, also with roaches. Told staff but was told to write the review id wished to write. I’d sake f for manager she was t in house.
Business response:
Dear Guest, Thank you for taking the time to provide your feedback. We regret that aspects of your stay did not meet expectations. Your comments regarding the cooling system and cleanliness have been noted and shared with the appropriate teams for careful review. We also apologize if you felt unsupported while seeking assistance. Please be assured that your experience is important to us, and we value the opportunity to address concerns you may have. We hope to welcome you again and provide a more positive stay in the future.... read more
Frequently asked questions about Extended Stay America - Orlando - Altamonte Springs
How is Extended Stay America - Orlando - Altamonte Springs rated?
Extended Stay America - Orlando - Altamonte Springs has a 3.3 star rating with 3,077 reviews.
When is Extended Stay America - Orlando - Altamonte Springs open?
Extended Stay America - Orlando - Altamonte Springs is open now. It will close tomorrow at 12:00 a.m.