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Extended Stay America - Orlando - Altamonte Springs
- Hotels
- Altamonte Springs, FL
About this business
Location details
302 Northlake Blvd., Altamonte Springs, FL, 32701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Okay so this place seems great. It's like a home away from home but its not very clean and I stayed in two different rooms that had bedbugs management claimed that they had a professional check my previous room and found nothing but I seen the blood spots in the furniture and on the wall, in my second room I actually saw them one on my pillow and one in the bed red because it just finished feeding on me... yeah gross. I even saw one in the bathtub so know if you stay somewhere and wake up itching and feeling like bugs are cr... read more
Business response:
Thank you for the candid review. We apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We also take the concerns you outlined regarding the bed bugs seriously and will professionally inspect your room as a precaution. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly follow up. Sincerely, Hotel Management
used this facility in the past till had a bad experience and last night was the same, people were yelling in the hallway slamming doors and who knows what else Had to turn on tv to no use Terrible experience but I knew better Last time in here for sure
Business response:
Thank you for writing about your stay and for being our recent guest. Please accept our apologies for the service and noise issues you experienced and for not addressing them to your satisfaction. We are very sorry for the inconvenience and hope that you will consider staying with us again so we can demonstrate the superb hospitality that you should have received on this visit. Sincerely, Hotel Management
Overpriced and Disappointing First hotel room I've stayed in that felt humid and sticky; the vinyl floor was wet from the humidity. Everything worked as intended, but I didn't feel safe or comfortable. Bed wasn't very comfortable to me. Lots of strange odors in the halls and lobby. Elevator was sketchy. Definitely very overpriced; would not recommend unless circumstances are dire.
Business response:
Thank you for reviewing your experience at our hotel. We sincerely apologize for the issue you had in your suite and the hallways. We will follow up on your feedback with our housekeeping team to ensure they deliver well-appointed accommodations and a refreshing environment. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Sincerely, Hotel Management
The staff was friendly and helpful but the facility was disappointing. It was very old and dirty. It was very outdated and not well kept along with not looking clean. The room was clean but not the bathroom tub. We refused to use it. I was dirty with mold and grim marks
Business response:
Thank you for being our guest. Our goal is to provide an exceptional experience for our guests, so we apologize for the disappointing condition of our property. We will share your comments with the appropriate individuals when we plan for remodeling our property, till then our housekeeping team will do their best to deliver clean suites. We hope you will give us a chance to serve you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Altamonte Springs
How is Extended Stay America - Orlando - Altamonte Springs rated?
Extended Stay America - Orlando - Altamonte Springs has a 3.3 star rating with 3,078 reviews.
When is Extended Stay America - Orlando - Altamonte Springs open?
Extended Stay America - Orlando - Altamonte Springs is open now. It will close tomorrow at 12:00 a.m.