This profile has been claimed by the business owner or representative.
Extended Stay America - Orlando - Altamonte Springs
- Hotels
- Altamonte Springs, FL
About this business
Location details
302 Northlake Blvd., Altamonte Springs, FL, 32701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Es mentira lo del desayuno y no tienen agua en ningún lugar, la atención del personal muy mala
Business response:
Dear Nazarit, we regret any disappointment you had with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Please also accept our apologies for the inconvenience you experienced due to our staff not being responsive to your needs. We have shared your comments with our team so we can take the appropriate action moving forward. Thank you for your feedback, and we hope you will stay with us again.Sincerely,Hote... read more
Well located property, but run down. Cockroach came out at night to party. Breakfast is just Oatmeal, muffins and coffee.
Business response:
Dear Andre, thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserve. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
Wouldn’t recommend. We stayed here because it was pet friendly. Overall hotel was dingy and the credit card reader and tv were broken. Sketchy characters walking around property at night.
Business response:
Dear Benjamin, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will take the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Horrible When my family and I checked in. There were people walking around like they stay there permanently. Which was true. They were walking their dogs they had cats there as well . I know that people can’t control their situation . But cleanup. We went to our room and it was not cleaned the bed wasn’t made their were beer bottles and trash everywhere/
Business response:
Dear Alisha, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will take the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Use Expidia or Truacity I did not stay at the hotel. I tried to cancel through Hotel.com, but I could not find HOW. I booked a room down the street at the Hilton instead as a walk in. So I'm sure hotel.com took my money even though I didn't stay and I have no recourse.
This places is dirty and smells. No breakfast available. Everything is old.
Business response:
Dear Maria, on behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We are also sorry for the disappointment you had regarding the items we serve at breakfast. We will certainly follow up with our food and beverage team to see where we can do better. We are sorr... read more
The neighborhood looks nice and well maintained with plenty of shopping and dining available. The hotel itself is old and run down. Upon check in, I had to wait while the desk clerk retrieved a deposit-style box for a guest (female, with no shoes). The guest proceeded to take pills out of the safe box and consume them and they chit-chatted for 5-10 minute afterwards, while I was waiting to check in. When I was checked in, I was not given any instructions on how to get to my room and I when I asked, I was mortified when she s... read more
Business response:
Dear Katharina, first and foremost, we apologize for the inconvenience you experienced during your stay with us. Delivering a clean, comfortable, and home-like stay is our top priority, and we are having a conversation with our Brand leaders as we look ahead, budget, and plan for future updates and renovations. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean, fresh, and up-to-date throughout our hotel. We hope you will give us a chance to provide you with the flawless sta... read more
Frequently asked questions about Extended Stay America - Orlando - Altamonte Springs
How is Extended Stay America - Orlando - Altamonte Springs rated?
Extended Stay America - Orlando - Altamonte Springs has a 3.3 star rating with 3,078 reviews.
When is Extended Stay America - Orlando - Altamonte Springs open?
Extended Stay America - Orlando - Altamonte Springs is open now. It will close tomorrow at 12:00 a.m.