This profile has been claimed by the business owner or representative.
Extended Stay America - Orlando - Altamonte Springs
- Hotels
- Altamonte Springs, FL
About this business
Location details
302 Northlake Blvd., Altamonte Springs, FL, 32701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Assigned room not cleaned. Unsafe condition. Manager took too long to remedy and doesn’t speak English. Junk vehicle parked in parking lot at rear door. Canceled Reservation.
Business response:
Bonnie, thank you for choosing to stay at our hotel and sharing your experience. We apologize for the cleanliness and service issues you encountered during your visit. We will share your comments appropriately as we strive to enhance our guest experience. We are grateful for your patience, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel Management
This property was not what we expected, especially for the price. It felt like an unsafe environment, the room was otdated and dirty with torn up carpet and the kitchen was straight out of 1940s. The only good thing i can say is that the bed was comfortable but i was worried we migt get bed bugs because of the overall condition of the room.
Business response:
Darin, thank you for your feedback. Please know we have strict quality control standards meant to prevent a situation like yours from occurring. The condition of the suite that you describes is unacceptable and not at all representative of our quality standards. We are meeting with our staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We invite you to return and experience the stay you expect and deserve. Sincerely, Hotel Management
nothing like me, included breakfast is not true, bed with, likely, bedbug
Business response:
Alexis, thank you for being our guest. We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time. Sincerely, Hotel Management
Property is run down
Business response:
JIll, thank you for staying with us and for taking the time to post a review.We're sorry our hotel did not meet your expectations. We agree there are areas within the hotel which are beginning to show their age.We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management
The most unique thing about this property was the smell. It was awful. We also had dirty sheets in one of the rooms and a large hair ball in another bed in another room. The staff cussed as they were checking us in.
My friends and I booked this room for one night so we could get peaceful sleep before the NCLEX the next morning. While I can’t say that my sleep wasn’t peaceful I can say I’m thankful I brought Lysol. I knew there would be a little it of an odor because it’s pet friendly. But the room was disgusting. Boogers dried onto the bathroom Door. Hair on the toilet and the in the bathtub. Trash food and God only knows what else on the floor. No cups utensils toiletries items. The pillows had mystery stains on them. So gross.
Business response:
Brittany, please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly.We will address this matter with our Head of Housekeepingand with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels. Sincerely, Hotel Managem... read more
Not clean at all. My kids would walk around the room and the bottom of their feet were always black from carpet and rest of the floor. Room smelled like an old wet rug. I tried to che out a few days early and they wouldn’t let me staying that because of weekend events it was hard to book I wanted to leave on a Monday. My room was $130 online browse showed it was 79 and 89 dollars. That’s a more suitable price for it. Not happy at all. Called front desk cuz I forgot toothpaste. They didn’t even have that. Terrible. If you can... read more
Business response:
Eddie, thank you for taking the time to post a review. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We will follow up with our housekeeping team to make sure all procedures are being followed so this does not happen again. Furthermore, we are sorry for the lack of amenities. Please know we have certain complimentary toiletries available at the front desk for our guests who need them. We appreciate your feedback, and we hope you will give us another opportunity to provide y... read more
Frequently asked questions about Extended Stay America - Orlando - Altamonte Springs
How is Extended Stay America - Orlando - Altamonte Springs rated?
Extended Stay America - Orlando - Altamonte Springs has a 3.3 star rating with 3,078 reviews.
When is Extended Stay America - Orlando - Altamonte Springs open?
Extended Stay America - Orlando - Altamonte Springs is open now. It will close tomorrow at 12:00 a.m.