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Extended Stay America - Orlando - Altamonte Springs
- Hotels
- Altamonte Springs, FL
About this business
Location details
302 Northlake Blvd., Altamonte Springs, FL, 32701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing did I like, place should be closed. Smelled awful, I will never ever stay in an Extended Stay, again
Business response:
Cynthella, thank you for being our guest and posting your feedback. We apologize for the issues you encountered during your visit. We work hard to provide a clean and comfortable environment; therefore, we regret the inconvenience it caused you. We have discussed your concerns with our housekeeping team to ensure we are well poised to serve you better in the future. We hope you will consider giving us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
Dirt! The room was dirt; I cleaned with detergents I bought. Went to the ‘front desk’ and I was told ‘housekeeping’ wasn’t included even thou on my reservation shows a message ‘upon request’. I took pictures. It was not broom, neither mop. Was a very bad experience. I asked to let le use the swifter to an employee and told me I need approval. Disgusting. There was bottle of gatorade behind bed. All countertops dirt.
Business response:
Sheilah, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our property and the customer service, as these are essential priorities. We regret the inconvenience and frustration you had while here. We will address this matter with our respective teams to ensure that it does not happen again. Your feedback and also your patience in this matter are much appreciated. We hope you will consider g... read more
Nothing
Business response:
Alicia, thank you for staying with us. Our goal is to provide an excellent experience for every guest; we always want to know if there is anything we can do to improve your experience while you are here, as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you again on your next visit to our area. Sincerely, Hotel Management
This property is no good; however, Expedia helped to get my full refund.
Business response:
Aned, thank you for your candid evaluation. We appreciate your constructive feedback as it helps us improve our guests' experience. We are aware that although we provided a refund, it will not change your current experience with us. Therefore, we hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Smelly The room had been cooked "fried" in. Everything including the remote covered in layers of grease. Whole room had a strong curry smell because it was not properly ventilated or cleaned
Business response:
Joseph, thank you again for your feedback. We apologize for the concerns you experienced on your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Altamonte Springs
How is Extended Stay America - Orlando - Altamonte Springs rated?
Extended Stay America - Orlando - Altamonte Springs has a 3.3 star rating with 3,078 reviews.
When is Extended Stay America - Orlando - Altamonte Springs open?
Extended Stay America - Orlando - Altamonte Springs is open now. It will close tomorrow at 12:00 a.m.