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Extended Stay America - Orlando - Convention Center - Universal Blvd
- Hotels
- Orlando, FL
About this business
Location details
8750 Universal Blvd., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest. We are pleased you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Communication from front desk 2 housekeeping sucks On two separate occasions I've asked for a late check-out and at around 11am, (mind you, they gave us until 12pm), instead of knocking, house keeping has walked right into my room as I was having sex! The first guy just stood there watching until I threw a towel at him and screamed for him to get out. When I told the front desk they apologized and said it wouldn't happen again but it did! The very next time I stayed there it did! The ladies were nice enough to quickly close ... read more
Business response:
We apologize for the inconvenience caused due to you and that we couldn’t deliver you with an excellent stay. This is not the impression we like our guests to leave with. Your feedback will be used as a training tool to improve our service going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
No eggs? Breakfast could of been a lot better.
Business response:
Thanks for evaluating your experience at our hotel. We are pleased to read you liked many aspects of our hotel and had a comfortable stay with us. However, we are sorry for the disappointment you had with our complimentary grab-and-go breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management
Odd hotel. The staff were very friendly, and perhaps it is just my not understanding of how this hotel works, but our room was never cleaned, and all dishes, utensils, soap, paper products, cookwear, etcetera had to be requested.
Business response:
Mark, thank you for sharing your experience with us. We are sorry to know our services & amenities were not to your expectations. To provide a more home-like experience for our guests, we provide housekeeping services on a weekly basis, however, these services are always available upon request for a nominal fee. The dishes for use in the guest suite are kept at the front desk to ensure cleanliness. Hair dryers are also available at the front desk and are complimentary. We have shared your comments with our team to ensure cle... read more
Business response:
Thank you for your review. Your total satisfaction is always our top priority, and we are sorry we failed to deliver that. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Room was big and nice. It's a little dated but still nice. The beds are a little hard and not too comfortable. Overall it was a good place
Business response:
Danilo, thank you for being our guest. We are pleased you overall enjoyed your stay and liked your room. Your feedback in regard to the bedding has been shared with the respective team. We hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
It was a very nice location in the city of Orlando.
Business response:
Robert, thanks for choosing Extended Stay America. We are delighted to know you had a great stay and that you were impressed with our ideal location. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Thank you for your rating. We are glad your overall stay was pleasant. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, Hotel Management
Business response:
Tahyli, thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Convention Center - Universal Blvd
How is Extended Stay America - Orlando - Convention Center - Universal Blvd rated?
Extended Stay America - Orlando - Convention Center - Universal Blvd has a 3.5 star rating with 3,341 reviews.
When is Extended Stay America - Orlando - Convention Center - Universal Blvd open?
Extended Stay America - Orlando - Convention Center - Universal Blvd is open now. It will close tomorrow at 12:00 a.m.