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Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
- Hotels
- Maitland, FL
About this business
Location details
1776 Pembrook Dr., Maitland, FL, 32751, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The area is ok I lived in the back building 3rd floor very clean nice in the inside lots of space but they can upgrade the breakfast lol
Business response:
Dear Guest, We are glad to hear you enjoyed the cleanliness, comfort, and generous space of your accommodations, as well as the overall condition of your room. It is always encouraging to know guests felt at ease during their visit. We also appreciate your note regarding breakfast and will keep that feedback in mind as we continue creating a welcoming and convenient environment. Thank you for choosing Extended Stay America and for sharing your perspective. We hope to have the pleasure of hosting you again in the future. Sinc... read more
Very active hotel. Lots of noise.
Business response:
Dear Guest, Thank you for sharing your feedback and for taking the time to review your stay. We are glad you chose to stay with us, though we sincerely apologize that the level of activity and noise impacted your experience. Your comments are valuable and will be reviewed to help us improve the overall comfort and environment for our guests. We hope you might consider giving us another opportunity to provide a visit that feels calmer, more relaxing, and fully enjoyable. Sincerely, Hotel Management
Room was good, staff was excellent
Was a nice stay, a little out of the way; but a nice staff and decent room. Water pressure in the shower was very low and the shower head was partially clogged and leaking, other than that had a full kitchen for those who stay for more than just vacation which there's a few I ran into during my stay.
Business response:
Dear Guest, We are glad to hear our team and your suite made a strong impression during your visit. Thanks for choosing Extended Stay America. We appreciate you pointing out the issue with the bathroom fixture, and we’ll make sure our maintenance crew addresses it promptly. It’s wonderful that the in-room amenities added convenience to your trip. We hope your next stop with us feels even more comfortable and smooth. Sincerely, Hotel Management
Very friendly staff who went above and bring. Ron’s might be a little older but are clean and comfortable
Business response:
Dear Guest, We’re delighted that our team made such a positive impression with their friendly, attentive service. It’s wonderful that your room provided a clean, comfortable stay, even with some classic-style furnishings. At Extended Stay America, we aim to create a welcoming environment for every guest, and your feedback helps us maintain this. We look forward to hosting you again soon. Sincerely, Hotel Management
Great stay
The room was smelly and I checked in at 1:00 am. Thus I opened the window so as to breath but it was very cold. The lady behind the desk at night and morning was extremely nice and sweet and offered to change the room but I was too tired. She really was very nice tho and made the whole experience good.
Business response:
Dear Guest, Thank you for sharing your experience. We are sorry to hear that the room odor impacted your comfort, especially during such a late check-in. We appreciate your understanding and are glad our front desk team member was able to make a positive difference with her kindness and attentiveness. Your recognition of her efforts means a lot, and we will be sure to share your feedback with her. Extended Stay America values your input and look forward to providing you with a fresher, more comfortable stay next time. Sincer... read more
The hotel serves its purpose if you need a long term stay. Pros: It's tucked away ina nice area. 7 Eleven is a walk away. It's extremely quite so you can get good rest here. No questionable people hanging around in the lobby or outside. Some staff are super friendly. Only saw one roach in my room and no more after that. Cons: it's basic, boring, and does not have enough handicapped accessible units. (They should have handicapped accessible units available for people paying money out of their pockets and not just for people t... read more
Business response:
Dear Guest, Thank you for providing detailed feedback about your recent stay. We are glad that some aspects contributed to your comfort, yet we regret that other elements fell short of expectations. Your observations regarding accessibility, facilities, and overall upkeep are important and have been shared with the appropriate teams to guide improvements. Guest input helps us identify opportunities to enhance convenience and quality. We appreciate the time you took to share your thoughts and hope to welcome you again, provid... read more
Whoever is in charge needs to update the rooms. The carpet was dirty and dingy with multiple black spots where something sticky was probably stuck. The counter in the entry to the bathroom was stained. The bedside lamp doesn’t work. The drawer in the nightstand was dirty and stained. There wasn’t a full length mirror. The best thing about the room was how clean the bed was and the swivel TV. The hotel itself didn’t smell the best. It smelled good walking in but once in the lobby it smelled unpleasant. I can appreciate that t... read more
Business response:
Dear Guest, Thank you for sharing your experience. We regret that your accommodation did not reflect the standards we aim to uphold and that several aspects of the space and common areas fell short of expectations. We work hard to provide a clean, functional, and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns, and we appreciate you bringing this to our attention. We look forward to another opportunity to provide you with the flawless stay you dese... read more
Frequently asked questions about Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
How is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive rated?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive has a 3.5 star rating with 2,584 reviews.
When is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive open?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive is open now. It will close tomorrow at 12:00 a.m.