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Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
- Hotels
- Maitland, FL
About this business
Location details
1776 Pembrook Dr., Maitland, FL, 32751, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was okay, nothing to complain about, except if you want dishes ask for them at Check-in.
Business response:
Dear Guest, Thank you for sharing your feedback with us. We are pleased to know that your overall stay was satisfactory and that you had no major concerns. We appreciate your note regarding requesting dishes at check-in, and we will work to better communicate this information to our guests for added convenience. Your feedback helps us improve our services and ensure a smoother experience for all. We are committed to providing a comfortable and hassle-free stay, and we truly value your input. We hope you will choose to stay w... read more
Everything was good
Business response:
Dear Guest, Thank you for sharing your feedback. We appreciate all guest comments, even when no specific concerns are mentioned, as they help us evaluate and maintain the quality of our services. Our team continuously strives to provide a comfortable and enjoyable experience for every guest, ensuring cleanliness, hospitality, and attention to detail throughout the property. Your feedback encourages us to maintain these standards and continue improving wherever possible. We look forward to the opportunity to host you again an... read more
Staff were nice and friendly but honestly the pull out bed mattress had really seen much better days. The continental breakfast was non existent for two days, just some granola bars and coffee/tea. Other than that it was ok. Queen bed was comfortable and location good.
Business response:
Dear Guest, Thank you for taking the time to share your feedback with us. We are glad to hear that you found our staff nice and friendly, and that the queen bed and our location met your expectations. However, we sincerely apologize for the inconvenience caused by the condition of the pull-out mattress and the limited continental breakfast options during your stay. Your comments have been shared with our management and housekeeping team so we can review these concerns and work toward improving our amenities and guest experie... read more
When cleaning the rooms like most hotels, you should have your staff rinse off the air filters for your HVAC systems as part of cleaning the rooms, the walls in each hotel room should be wiped off at least once a week or minimum 2 times a month. The walls of the room where nasty. And with the new wood/vinyl flooring when you mop use clean water for each room a couple times a month.
Business response:
Dear Guest, Thank you for taking the time to share your detailed feedback regarding your recent stay. We truly appreciate your suggestions about room maintenance and cleanliness. Maintaining a clean and comfortable environment for our guests is very important to us, and your comments regarding the cleaning practices will be shared with our housekeeping and maintenance teams for review and improvement. Guest insights like yours help us continue to enhance our standards and overall guest experience. We sincerely value your fee... read more
I’m going back
Good
Business response:
Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to know that you had a good experience during your stay at Extended Stay America. Our team works hard to provide a comfortable and welcoming environment for all of our guests, and it is always encouraging to hear when a stay meets expectations. Guest feedback is very important to us as it helps us continue improving our services and overall experience. We truly appreciate you choosing to stay with us and hope to have the opportunity to s... read more
This is very basic as a hotel. More of a temporary housing unit. Very sparse- almost no amenities. Hallways had a strong cooling odor
Business response:
Dear Guest, We are sorry to learn that your experience did not meet expectations and that the property felt too basic and lacked amenities during your visit. We also apologize for the hallway concern you encountered, as guest comfort and a pleasant environment are very important to us. We understand every guest deserves quality service and comfort. Your comments have been shared with our team so we can review and improve these areas. We truly appreciate your feedback and hope to provide a better experience in the future. Sin... read more
I’m going back
Frequently asked questions about Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
How is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive rated?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive has a 3.5 star rating with 2,659 reviews.
When is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive open?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive is open now. It will close tomorrow at 12:00 a.m.