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Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
- Hotels
- Maitland, FL
About this business
Location details
1776 Pembrook Dr., Maitland, FL, 32751, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was smelly and I checked in at 1:00 am. Thus I opened the window so as to breath but it was very cold. The lady behind the desk at night and morning was extremely nice and sweet and offered to change the room but I was too tired. She really was very nice tho and made the whole experience good.
Business response:
Dear Guest, Thank you for sharing your experience. We are sorry to hear that the room odor impacted your comfort, especially during such a late check-in. We appreciate your understanding and are glad our front desk team member was able to make a positive difference with her kindness and attentiveness. Your recognition of her efforts means a lot, and we will be sure to share your feedback with her. Extended Stay America values your input and look forward to providing you with a fresher, more comfortable stay next time. Sincer... read more
Room was good... Yvette is always a very nice person and she goes out of her way to please guests...
Nice quiet spot with a good size room. Friendly staff as well. I’d definitely come back.
Business response:
Dear Adam, It’s wonderful to hear you enjoyed a peaceful stay and appreciated the spacious accommodations. Our team always strives to create a comfortable environment for every guest, so your kind words mean a lot to us. We’re delighted that our hospitality made a lasting impression and that you plan to return. Thank you for choosing Extended Stay America. We look forward to welcoming you back for another pleasant visit soon. Sincerely, Hotel Management
Great customer service and hot showers is a plus for me nice soft bed and clean overall, definitely will stay again
Nobe
Business response:
Dear Kimberly, Thank you for staying with us and for giving us a perfect rating! At Extended Stay America, we strive to provide a welcoming and comfortable experience for all our guests. Your kind feedback is greatly appreciated and will be shared with our team. We look forward to welcoming you back for another outstanding visit. Sincerely, Hotel Management
Pool was a little dirty. Afvertised "free breakfast". Tiny packaged muffins, grits and oatmeal wth coffee.
Business response:
Dear Jerome, Thank you for sharing your feedback. We understand that certain aspects of your stay did not meet your expectations. Providing a clean environment and a satisfying start to the day is essential to us. Your comments will be shared with our team to help enhance future experiences. We appreciate you bringing this to our attention and hope to welcome you again for a more comfortable and enjoyable visit. Sincerely, Hotel Management
The staff were very attentive and took notice of me and greeted me with a smile every morning! Would absolutely stay again!
Staff was clueless
Business response:
Dear Michelle, Thank you for sharing your thoughts. We’re glad you took the time to provide feedback, as it helps us continue to enhance the experience for all our guests. Our team strives to offer helpful and attentive service, and we regret if your interactions fell short of expectations. Your comments will be reviewed with the appropriate team to identify opportunities for improvement. We hope you will consider giving us another opportunity in the future to provide a more seamless and enjoyable stay. Sincerely, Hotel Mana... read more
Frequently asked questions about Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
How is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive rated?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive has a 3.6 star rating with 2,484 reviews.
When is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive open?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive is open now. It will close tomorrow at 12:00 a.m.