This profile has been claimed by the business owner or representative.
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
- Hotels
- Maitland, FL
About this business
Location details
1776 Pembrook Dr., Maitland, FL, 32751, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very active hotel. Lots of noise.
Room was good, staff was excellent
Was a nice stay, a little out of the way; but a nice staff and decent room. Water pressure in the shower was very low and the shower head was partially clogged and leaking, other than that had a full kitchen for those who stay for more than just vacation which there's a few I ran into during my stay.
Business response:
Dear Guest, We are glad to hear our team and your suite made a strong impression during your visit. Thanks for choosing Extended Stay America. We appreciate you pointing out the issue with the bathroom fixture, and we’ll make sure our maintenance crew addresses it promptly. It’s wonderful that the in-room amenities added convenience to your trip. We hope your next stop with us feels even more comfortable and smooth. Sincerely, Hotel Management
Very friendly staff who went above and bring. Ron’s might be a little older but are clean and comfortable
Business response:
Dear Guest, We’re delighted that our team made such a positive impression with their friendly, attentive service. It’s wonderful that your room provided a clean, comfortable stay, even with some classic-style furnishings. At Extended Stay America, we aim to create a welcoming environment for every guest, and your feedback helps us maintain this. We look forward to hosting you again soon. Sincerely, Hotel Management
Great stay
The room was smelly and I checked in at 1:00 am. Thus I opened the window so as to breath but it was very cold. The lady behind the desk at night and morning was extremely nice and sweet and offered to change the room but I was too tired. She really was very nice tho and made the whole experience good.
Business response:
Dear Guest, Thank you for sharing your experience. We are sorry to hear that the room odor impacted your comfort, especially during such a late check-in. We appreciate your understanding and are glad our front desk team member was able to make a positive difference with her kindness and attentiveness. Your recognition of her efforts means a lot, and we will be sure to share your feedback with her. Extended Stay America values your input and look forward to providing you with a fresher, more comfortable stay next time. Sincer... read more
Room was good... Yvette is always a very nice person and she goes out of her way to please guests...
Nice quiet spot with a good size room. Friendly staff as well. I’d definitely come back.
Business response:
Dear Adam, It’s wonderful to hear you enjoyed a peaceful stay and appreciated the spacious accommodations. Our team always strives to create a comfortable environment for every guest, so your kind words mean a lot to us. We’re delighted that our hospitality made a lasting impression and that you plan to return. Thank you for choosing Extended Stay America. We look forward to welcoming you back for another pleasant visit soon. Sincerely, Hotel Management
Whoever is in charge needs to update the rooms. The carpet was dirty and dingy with multiple black spots where something sticky was probably stuck. The counter in the entry to the bathroom was stained. The bedside lamp doesn’t work. The drawer in the nightstand was dirty and stained. There wasn’t a full length mirror. The best thing about the room was how clean the bed was and the swivel TV. The hotel itself didn’t smell the best. It smelled good walking in but once in the lobby it smelled unpleasant. I can appreciate that t... read more
Business response:
Dear Guest, Thank you for sharing your experience. We regret that your accommodation did not reflect the standards we aim to uphold and that several aspects of the space and common areas fell short of expectations. We work hard to provide a clean, functional, and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns, and we appreciate you bringing this to our attention. We look forward to another opportunity to provide you with the flawless stay you dese... read more
Frequently asked questions about Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
How is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive rated?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive has a 3.5 star rating with 2,512 reviews.
When is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive open?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive is open now. It will close tomorrow at 12:00 a.m.