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Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
- Hotels
- Maitland, FL
About this business
Location details
1776 Pembrook Dr., Maitland, FL, 32751, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very nice place
Disappointed The last extended stay that we stayed in had the dishes for you to utilize inside the room. We didn't have to pay a separate price. And the next morning when it was check out time, being 5 mins over, we were still able to check out. This stay, the front desk guy came banging on the door yelling, "front desk." I opened the door with my bags in my hand literally getting ready to walk out. I was at the door when he banged on it. And it was only 5 mins passed check out time. That was unprofessional to me and out of ... read more
Business response:
Dear Princeton,We sincerely apologize for the experience you had during your stay. We understand how frustrating it must have been to feel rushed when you were already in the process of checking out. We regret that the interaction with the front desk was unprofessional, and we will address this with the team to ensure a more respectful and accommodating approach for all guests moving forward. Regarding the kitchenware, we also understand the inconvenience of having to request items separately. We strive to make each stay as ... read more
Extremely friendly staff, the rooms are spotless and very cozy.
Business response:
Dear Emily,Thank you for including Extended Stay America in your travel plans. We're thrilled that you had such a positive experience during your stay. It's our goal to provide a comfortable and welcoming environment for all our guests, and we're so happy to know that we met your expectations. We appreciate your feedback, and we hope to have the pleasure of welcoming you back soon for another enjoyable visit.Sincerely,Hotel Management
When I arrived at the hotel we were invited to stay at a friend house, so, we cancelled staying at the hotel. The staff was very cooperative.
Business response:
Dear Eduardo,Thank you for the generous review of Extended Stay America. We're glad that our staff was helpful and cooperative during your decision to cancel your stay. While we're sorry you couldn't stay with us, we truly appreciate your kind words about our team. We hope to have the opportunity to welcome you in the future should your plans bring you back our way. Safe travels! Sincerely,Hotel Management
Good
My room was clean and spacious. Definitely a lot better than i expected.
It was a decent place to stay, it was clean and quiet, staff was friendly. Should offer more breakfast options. Overall good stay.
Business response:
Dear shawnta, Thank you for your kind feedback. We’re delighted to hear you enjoyed a clean, quiet, and friendly environment during your stay. Providing a welcoming experience is always our goal. We appreciate your suggestion about expanding breakfast options and will review this with our team to enhance guest satisfaction. Your overall positive remarks mean a lot to us, and we’re grateful for your support. We look forward to your next visit and warmly welcome you back to Extended Stay America! Sincerely,Hotel Management
Room had a strange odor, and carpet was old and needed a good cleaning. The grab and go “Breakfast” had outdated packaged muffins.
Business response:
Dear Michael,We apologize that your experience did not meet your expectations. Maintaining clean and fresh accommodations is a top priority for us, and we regret the odor and condition of the carpet in your room. Please be assured that we will address this issue with our team to ensure that our rooms are thoroughly cleaned and meet our standards. Additionally, we are committed to improving our breakfast offerings to provide a more satisfying experience for our guests. We hope to have the chance to welcome you back so we can ... read more
Frequently asked questions about Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
How is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive rated?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive has a 4.2 star rating with 1,630 reviews.
When is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive open?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive is open now. It will close tomorrow at 12:00 a.m.