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Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
- Hotels
- Maitland, FL
About this business
Location details
1776 Pembrook Dr., Maitland, FL, 32751, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
everything
Room was comfortable but some of the wall and door were dirty. Rug on hallway smells disgusting, unable to use the pool because it was dirty. Entrance outside was dirty. Overall property needs attention with cleaning.
Business response:
Dear Marilyn, Thank you for taking the time to share your experience. While we are glad to hear your room meets your expectations, we sincerely apologize for the cleanliness issues you had during your stay. Also, your comments about our pool area have been shared with our housekeeping and maintenance teams for necessary attention, so future guests do not encounter the same issue. We appreciate your honest feedback and hope you will consider giving us another opportunity in the future. Sincerely, Hotel Management
Altamonte Springs visit Hotel location is great, nearby many attractions and sites. Rooms are quite ok but need some attention and renew. Hallways are all same condition, smelly like cat pee. I stayed on top floor but did go to others and all smell the same, so consider it must be clean and have better maintenance. My bathroom shower was old and scratchy all over the walls, so it also needs to get renew. In general, I believe the property is great and can offer better accomodations, but needs to maintain its fully.
Business response:
Dear Guest,Thank you for highlighting the convenient location and overall potential of the property. However, we’re sorry for the unpleasant odor and worn condition you encountered throughout the building. That’s not the experience we want for our guests. Your observations help us focus our efforts where they’re most needed. We will share your feedback with our team and review our maintenance priorities to improve the atmosphere. We hope to have another opportunity to welcome you back and provide you with a more favorable ex... read more
Even though we were told breakfast was “grab and go” in a very rude way. It was really disappointing that at almost 8 am we had to ask about it. (Supposedly breakfast was from 7-9) There was coffee, tea and grain/fruit bars. As we were leaving the clerk approached us with some mini muffins.
Rooms very large, with a refrigerator and stove. Toilet and bathroom separated by a door. Bed very comfortable, a large tv. Parking very convenient and well kept. The staff, marvelous, very helpful and friendly. I will return
Frequently asked questions about Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
How is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive rated?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive has a 4.3 star rating with 1,742 reviews.
When is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive open?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive is open now. It will close tomorrow at 12:00 a.m.