Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive

Business response:

Dear Todd,We appreciate your kind words about the service, as our team works hard to provide a welcoming experience for every guest. However, we regret that the condition of the property did not meet expectations. Maintaining a fresh and well-kept environment is important to us, and your feedback will be shared with our team as we continue making improvements. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management 

Business response:

Dear Nicola, Thank you for your generous review of Extended Stay America. We are delighted you appreciated the peaceful atmosphere during your stay at our hotel. Providing a relaxing environment for our guests is something we always strive for. We appreciate your feedback and hope to welcome you back for another enjoyable visit in the future.Sincerely,Hotel Management 

Business response:

Dear Krystal,Thank you for including Extended Stay America in your travel plans. We're delighted to know that you had a great stay with us. Providing a comfortable and enjoyable experience is always our goal, and we're pleased you had a positive visit. It was our pleasure to host your stay, and we look forward to your next visit.Sincerely,Hotel Management 

Business response:

Dear Letitia,We appreciate you staying with us and sharing your feedback. While we're glad your stay was acceptable for a quick overnight visit, we regret that the room and furnishings were not as refreshed as they should be. Cleanliness and upkeep are important, and your comments about the carpet and couch will be taken into consideration as we work to improve the guest experience. Thank you for your insights. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Since... read more