Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive

Business response:

Dear Roland,Thank you for including Extended Stay America in your travel plans. It’s great that you found the location convenient, with easy access to downtown Orlando and Winter Park. Being near key attractions and city hotspots can make a stay much more enjoyable. We hope the rest of your experience was just as positive. It was our pleasure to host your stay, and we look forward to your next visit.Sincerely,Hotel Management 

Business response:

Dear Todd,We appreciate your kind words about the service, as our team works hard to provide a welcoming experience for every guest. However, we regret that the condition of the property did not meet expectations. Maintaining a fresh and well-kept environment is important to us, and your feedback will be shared with our team as we continue making improvements. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management 

Business response:

Dear Nicola, Thank you for your generous review of Extended Stay America. We are delighted you appreciated the peaceful atmosphere during your stay at our hotel. Providing a relaxing environment for our guests is something we always strive for. We appreciate your feedback and hope to welcome you back for another enjoyable visit in the future.Sincerely,Hotel Management