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Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
- Hotels
- Maitland, FL
About this business
Location details
1776 Pembrook Dr., Maitland, FL, 32751, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was courteous. Room was clean. Furnishing really need updating. Counter and cabinets were beat up and well worn. Stove only had 3 burners that sort of worked. Microwave kinda gross (clean but too much use). Window came out of its frame when I tried to open it.
Business response:
Dear Guest, Thank you for sharing your detailed feedback. We are pleased to hear that you found our staff courteous and your room clean. However, we sincerely apologize for the condition of the furnishings and appliances. The worn cabinets and counters, limited stove functionality, microwave condition, and especially the window issue are not acceptable and do not meet our standards. Your comments have been shared with our maintenance and management teams for prompt review and corrective action. We truly appreciate your const... read more
Room was clean. Great hot water. Bed was pretty comfortable. Pillows were too small and not great. The pot smell in the hallways was unbearable. All and all it was a good stay for what we needed.
Business response:
Dear Guest, Thank you for reviewing your recent stay and for highlighting some of the great features of our hotel. We are pleased to know that the room’s cleanliness, comfortable bed, and reliable hot water contributed positively, and that the stay overall served your needs. At the same time, we regret that the hallway environment and pillow comfort detracted from an otherwise satisfactory visit. Your feedback has been shared with the appropriate teams for review as we continue to evaluate the consistency of the guest experi... read more
Room was very clean
Business response:
Dear Guest, We're pleased to know that our clean room provided you with a relaxing and comfortable experience. It's always rewarding to hear when a guest's stay goes so smoothly, and we look forward to welcoming you back to Extended Stay America for another refreshing visit soon. Sincerely, Hotel Management
The room was very clean. Location was great. Staff was very friendly and helpful. Will stay there again in the near future.
Staff very friendly. Room quite clean. Sheets were rough, and mattress too firm. Breakfast offered all pre-packaged, grab and go food. No milk for coffee, only pump creamers. No Whole Foods or fruit. Basically, down to barebones, but clean.
Business response:
Dear Guest, Thank you for sharing your feedback, and we appreciate you taking the time to highlight both the positives and areas for improvement. While we are glad to hear that our team was friendly and that your room was kept clean, we sincerely apologize that the bedding and mattress comfort did not meet your expectations, as restful sleep is essential for a pleasant visit. Furthermore, we regret that the breakfast selection felt limited and did not offer the variety you were hoping for, including fresh options. Thank you ... read more
Great staff
Business response:
Dear Guest, Thank you for choosing Extended Stay America and for your terrific review. We strive to provide every guest with outstanding hospitality, and your compliments serve as encouragement to all of us. We will relay your kind comments to the team, and we hope to be your hotel of choice every time you visit Orlando. Sincerely, Hotel Management
Comfy hotel, worth the prices, was clean, staff was really nice. Can't really complain
Frequently asked questions about Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
How is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive rated?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive has a 3.5 star rating with 2,667 reviews.
When is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive open?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive is open now. It will close tomorrow at 12:00 a.m.