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Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
- Hotels
- Maitland, FL
About this business
Location details
1776 Pembrook Dr., Maitland, FL, 32751, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Dear Guest, Thank you for sharing your feedback. We appreciate all guest comments, even when no specific concerns are mentioned, as they help us evaluate and maintain the quality of our services. Our team continuously strives to provide a comfortable and enjoyable experience for every guest, ensuring cleanliness, hospitality, and attention to detail throughout the property. Your feedback encourages us to maintain these standards and continue improving wherever possible. We look forward to the opportunity to host you again an... read more
Staff were nice and friendly but honestly the pull out bed mattress had really seen much better days. The continental breakfast was non existent for two days, just some granola bars and coffee/tea. Other than that it was ok. Queen bed was comfortable and location good.
Business response:
Dear Guest, Thank you for taking the time to share your feedback with us. We are glad to hear that you found our staff nice and friendly, and that the queen bed and our location met your expectations. However, we sincerely apologize for the inconvenience caused by the condition of the pull-out mattress and the limited continental breakfast options during your stay. Your comments have been shared with our management and housekeeping team so we can review these concerns and work toward improving our amenities and guest experie... read more
When cleaning the rooms like most hotels, you should have your staff rinse off the air filters for your HVAC systems as part of cleaning the rooms, the walls in each hotel room should be wiped off at least once a week or minimum 2 times a month. The walls of the room where nasty. And with the new wood/vinyl flooring when you mop use clean water for each room a couple times a month.
Business response:
Dear Guest, Thank you for taking the time to share your detailed feedback regarding your recent stay. We truly appreciate your suggestions about room maintenance and cleanliness. Maintaining a clean and comfortable environment for our guests is very important to us, and your comments regarding the cleaning practices will be shared with our housekeeping and maintenance teams for review and improvement. Guest insights like yours help us continue to enhance our standards and overall guest experience. We sincerely value your fee... read more
I’m going back
Good
Business response:
Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to know that you had a good experience during your stay at Extended Stay America. Our team works hard to provide a comfortable and welcoming environment for all of our guests, and it is always encouraging to hear when a stay meets expectations. Guest feedback is very important to us as it helps us continue improving our services and overall experience. We truly appreciate you choosing to stay with us and hope to have the opportunity to s... read more
This is very basic as a hotel. More of a temporary housing unit. Very sparse- almost no amenities. Hallways had a strong cooling odor
Business response:
Dear Guest, We are sorry to learn that your experience did not meet expectations and that the property felt too basic and lacked amenities during your visit. We also apologize for the hallway concern you encountered, as guest comfort and a pleasant environment are very important to us. We understand every guest deserves quality service and comfort. Your comments have been shared with our team so we can review and improve these areas. We truly appreciate your feedback and hope to provide a better experience in the future. Sin... read more
I’m going back
Staff was courteous. Room was clean. Furnishing really need updating. Counter and cabinets were beat up and well worn. Stove only had 3 burners that sort of worked. Microwave kinda gross (clean but too much use). Window came out of its frame when I tried to open it.
Business response:
Dear Guest, Thank you for sharing your detailed feedback. We are pleased to hear that you found our staff courteous and your room clean. However, we sincerely apologize for the condition of the furnishings and appliances. The worn cabinets and counters, limited stove functionality, microwave condition, and especially the window issue are not acceptable and do not meet our standards. Your comments have been shared with our maintenance and management teams for prompt review and corrective action. We truly appreciate your const... read more
Room was clean. Great hot water. Bed was pretty comfortable. Pillows were too small and not great. The pot smell in the hallways was unbearable. All and all it was a good stay for what we needed.
Business response:
Dear Guest, Thank you for reviewing your recent stay and for highlighting some of the great features of our hotel. We are pleased to know that the room’s cleanliness, comfortable bed, and reliable hot water contributed positively, and that the stay overall served your needs. At the same time, we regret that the hallway environment and pillow comfort detracted from an otherwise satisfactory visit. Your feedback has been shared with the appropriate teams for review as we continue to evaluate the consistency of the guest experi... read more
Frequently asked questions about Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
How is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive rated?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive has a 3.5 star rating with 2,710 reviews.
When is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive open?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive is open now. It will close tomorrow at 12:00 a.m.