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Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
- Hotels
- Maitland, FL
About this business
Location details
1776 Pembrook Dr., Maitland, FL, 32751, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Their website showed check-in time ends at midnight. I called the property directly and said my flight was delayed and may need to check in after midnight. We arrived at the property 20 minutes after midnight. After repeated calls to the the desk, we were told they didn't have any available rooms even though we had a confirmed reservation. Absolutely horrible.
Business response:
Dear Guest, We sincerely apologize for the frustration and inconvenience you encountered upon arrival, especially after notifying the property of your delayed flight. A confirmed reservation should provide peace of mind, and we regret that we were unable to accommodate you as expected. We understand how upsetting it must have been to arrive after midnight and be informed that no rooms were available. Your concernswill be shared with the management team for review of our reservation and late-arrival procedures to prevent this... read more
Smell
Business response:
Dear Guest, We’re very sorry to hear about the discomfort you experienced during your visit. Cleanliness and overall presentation are essential to the environment we aim to provide, and your comments will be reviewed with our housekeeping team to ensure greater attention to overall cleanliness and guests’ comfort. We hope you will consider giving us another opportunity to offer a visit that feels far more comfortable and reassuring. Sincerely, Hotel Management
This hotel is the worst one I have EVER been in. Everything was filthy, not just dirty, but nasty. The couch in 201 is broken, and the pull-out bed was partly pulled out and could not be fully pulled out OR put away! counters, dirty and stained with burns, and what appears to be peeling paint. The cupboard doors are so filthy, covered in handprints. The back wall of the kitchen is covered in food splatter. The carpet ruined our socks. The tub had a scum ring—cobwebs in the windows. I could go on and on. We had rooms 201 and ... read more
Business response:
Dear Guest, We’re truly sorry to hear how distressing and uncomfortable your family’s visit was, and we understand how upsetting it is when room condition and cleanliness fall so far short of expectations, especially when traveling with specific needs. We sincerely apologize for the state of both rooms you described, including the furniture issues, cleanliness concerns, and overall upkeep, as this is not the standard we aim to provide. We also regret that the unpleasant smell in the rooms affected your comfort during what sh... read more
The room was filthy when I checked in. Dirty towels in the kitchenette sink and mold and grime in a clogged bathroom sink. The staff put me in another room but at this point I did not feel comfortable and could not enjoy my stay. The breakfast included was pathetic. It was a few granola bars and coffee. Thats not what a gueat expects in a breakfast included stay.
Business response:
Dear Guest, We’re very sorry that your arrival experience did not reflect the level of comfort and care we aim to provide. Discovering concerns with the condition of your initial room can understandably affect peace of mind, even when an alternate space is offered. We also recognize your disappointment with the morning offering, as our grab-and-go breakfast is intended to be a light and convenient option and may not meet every guest’s expectations. Your feedback regarding room readiness and breakfast presentation has been sh... read more
The room was unsatisfactory. The room contained roaches and a smelly carpet. The room service was horrible and I felt neglected. I will never book another hotel in an Extended Stay America Suite ever again.
Business response:
Dear Guest, Thank you for sharing your feedback with us. We are very sorry to learn that your stay was so disappointing and that concerns with the room condition and overall service left you feeling uncomfortable and overlooked. We understand how distressing it can be when expectations for cleanliness and care are not met, and we regret the frustration this caused during your visit. Your comments have been shared with leadership and the appropriate teams, as they are important for assessing the guest experience and identifyi... read more
The room is in good condition expect for the Cockroachs all over the room . I was ewally sick so i didn't complain or take pictures. I just cleard the bed and slept. Tv remote didn't work . The staff is nice
Business response:
Dear Guest, We’re sorry to hear about the discomfort you experienced during your stay, particularly regarding the cleanliness of your room and the in-room amenities. A clean, comfortable environment is a basic expectation, and we regret that this affected your ability to rest. Your feedback has been noted, and we will share it with the relevant teams to ensure greater attention to overall cleanliness and guest satisfaction. We are, however, glad to know that our staff made a positive impression and treated you kindly during ... read more
Frequently asked questions about Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
How is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive rated?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive has a 3.5 star rating with 2,663 reviews.
When is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive open?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive is open now. It will close tomorrow at 12:00 a.m.