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Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
- Hotels
- Maitland, FL
About this business
Location details
1776 Pembrook Dr., Maitland, FL, 32751, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No actual food was offered for breakfast besides packaged old stale muffins and coffee. Beds were hard as a rock. Would’ve felt better on the floor. Unable to get fresh towels unless you take them your dirty towels and wait for them to be washed. Zero dishes for the kitchenette. Just overall poorly managed hotel
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay... read more
Cockroaches coming out of the bathtub, dirty and rip carpets , elevator with trash and dirty . I was so tired after driving 500 miles at 9:40 pm .. I didn’t care just want it a shower and a bed .. with my eyes open all nigh.. waiting for a cockroach attack.. I got videos
Business response:
Dear Guest, We are truly sorry to know that your recent stay did not meet comfort expectations after such a long journey. Arriving late and finding the accommodations below standard must have been disappointing, especially when all you wanted was rest. Cleanliness and upkeep are central to the experience we strive to offer every guest, and our team will thoroughly review the room you occupied as a precaution. We genuinely appreciate you bringing these matters to our notice and value the opportunity to focus on ensuring a muc... read more
Roaches was crawling all over. And noisy tenant's
Business response:
Dear Frances, Thank you for staying with us and sharing your concerns. We are sorry to read about your experience. We follow strict cleanliness and pest control standards, and our provider services the hotel routinely to maintain a comfortable environment for all guests. We also apologize that the noise from other tenants affected your stay. When informed of such situations, our staff takes appropriate steps to address them. For future visits, our front desk is always available to help ensure a comfortable stay. We hope to w... read more
Just y'all need to clean incoming carpet
Horrible The one Elevator broken grandkids and I were stuck in elevator. No cookeare, dishes or eating utensils in room
The bathroom leaked the property is poorly maintained and the room ism in is supposed to be newly renovated poorly done
No me gustó no tienen servicio de cambio de sábanas kintoallas debe ir uno mismo a la recepción si quiere que le cambien las toallas y no limpian
Business response:
Dear Juan, We apologize that the setup did not meet your expectations. To ensure every guest receives clean, fresh linens, towels, and other amenities, they are kept at the front desk and available upon request. While housekeeping services are offered as per extended stay schedules, our team is happy to assist with anything needed in between. We understand this may not have been ideal for your stay, and we appreciate your feedback. We hope to have another opportunity to welcome you back and provide you with a more favorable ... read more
Frequently asked questions about Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
How is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive rated?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive has a 3.5 star rating with 2,663 reviews.
When is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive open?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive is open now. It will close tomorrow at 12:00 a.m.