Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive

Business response:

Dear Robert, We’re sorry to know that the condition of the property left you disappointed. Creating a welcoming and well-kept environment is important to us, and we regret that your experience did not reflect the standards we aim to provide. Your comments will be shared with our team so we can continue making necessary improvements. We appreciate your feedback and the opportunity to work toward a better guest experience moving forward. We hope you will return so we can provide you with the exceptional visit you deserve. Sinc... read more

Business response:

Dear Monica, Thank you for your feedback. We understand that the condition of the property and the limited morning offerings did not meet your expectations. Your comments help us identify areas for improvement, and we appreciate you taking the time to share your experience. We’re always working to enhance both our amenities and the overall guest experience. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again. Sincerely, Hotel Management 

Business response:

Dear Guest, We sincerely apologize for the issues you encountered with cleanliness, the unpleasant odor, and the maintenance problems in your room. This is not the standard we strive to uphold, and your feedback has been shared with our housekeeping and maintenance teams to address these concerns immediately. We regret that your stay was affected and appreciate you bringing these matters to our attention. We hope you might consider giving us another opportunity to provide a better, more comfortable experience in the future. ... read more

Business response:

Dear Guest, Thank you for your feedback. We’re glad to hear you enjoyed your stay overall. We truly value your comments regarding the room's condition and understand the importance of a comfortable environment. Rest assured, your concerns have been shared with our team at Extended Stay America for immediate attention. We hope to have the opportunity to welcome you back in the future for an even better experience. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback about your recent stay with us. It is nice to know you enjoyed the comforts of the bed. However, we apologize that the overall hotel's condition did not meet your expectations. Being an extended stay hotel, all our rooms have a full-size refrigerator with ice trays for your convenience, so we do not have an ice machine. Regarding the cleanliness of your room, we regret the situation and will ensure that all rooms are thoroughly cleaned and sanitized to prevent this issue. Furth... read more