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Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
- Hotels
- Maitland, FL
About this business
Location details
1776 Pembrook Dr., Maitland, FL, 32751, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pros: Hallways are clean. Staff is nice. Outside area is clean and the hotel is tucked away. 7 Eleven is withing walking distance, as well as Wendy's. Cons: Everything in this hotel is outdated, including the stove/oven. I attempted to cook a meal for my family and realized the burners were not getting hot enough and my food was just soaking in the oil. I had to switch rooms and noticed although the room was cleaner, and didn't have a smell-the stove was no better. It took almost an hour just to fry porkchops. The burners ge... read more
Business response:
Dear Guest, Thank you for taking the time to provide detailed feedback about your stay. We sincerely apologize for the challenges you and your family experienced, as ensuring a safe, comfortable, and functional environment is always a priority. Your observations are extremely valuable and will help guide improvements to enhance both accommodations and amenities. We appreciate your recognition of the positive aspects of your visit and regret that other elements fell short of expectations. We hope you might consider returning ... read more
Smelled like mold and was not at all accommodating. I actually left and did not stay there after I saw the room.
Business response:
Dear Guest, Thank you for sharing your feedback. We are very sorry that the room did not feel comfortable or welcoming, and that it affected your decision to leave. Your comments will be reviewed with our team to help us continue providing a positive experience for all guests. Please accept our apologies, and we hope you will consider giving us another opportunity to provide a better stay. Sincerely, Hotel Management
The only good thing about this hotel was that the front desk guy was nice. The hotel reeked so bad. So many different smells mixed in together that it was nauseating! Our room had no air conditioning. It was a sauna in there. I went to the front to ask if someone can take a look at it and was told to open the windows because maintenance wasn’t going to be at the property until Monday! (Mind you this was Friday) Completely unacceptable. My daughter and I had to leave in the middle of the night because there was no air at all ... read more
Business response:
Dear Guest, We appreciate you recognizing the kindness of our front desk team. We are very sorry for the discomfort you and your daughter experienced due to the lack of air circulation and the property's overall condition. We understand how frustrating this must have been, particularly with delayed maintenance support. We also apologize for the inconvenience caused by the kitchen items. For future stays, basic kitchen essentials are available at the front desk upon request to help ensure a more comfortable experience. Your f... read more
The staff were very friendly. The furniture in the room looked a little rough. The main issue is that the entire place - from lobby to thr room - smelled terrible.
Business response:
Dear Guest, Thank you for sharing your thoughts with us. We’re pleased to hear the team’s genuine hospitality made a positive impression. We understand that the condition of the furnishings and the persistent smell throughout the property affected your comfort, and we are truly sorry for this experience. Such concerns do not reflect our usual standards, and your feedback is invaluable as we work to create a more welcoming environment for all guests. We appreciate your candid remarks and hope to have the opportunity to offer ... read more
Checked in about 11pm. The checkin guy barely spoke at all. I don't know if he knew English. He gave me my room key and mentioned nothing about breakfast that was supposed to be included. Upon getting to my room the door was wedged in the door jam and wouldn't open. I went back to the office where he tried to give me another key. I explained it was the door or someone locked it from the inside. He came to the room and basically broke the door in with his shoulder. So loud the neighbors came outside. Never offering another ro... read more
Business response:
Dear Guest, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We are committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance in the future to provide... read more
Frequently asked questions about Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
How is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive rated?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive has a 3.5 star rating with 2,663 reviews.
When is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive open?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive is open now. It will close tomorrow at 12:00 a.m.