Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive

Business response:

Cynthia, thank you for your review. We apologize for the noise you experienced while you were here and the maintenance issues you encountered while you were here. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management 

Business response:

Thank you for being a guest at Extended Stay America. It is a pleasure to know our convenient location was the highlight of your stay and that you liked all of our offerings. Please visit us again when in the area. Sincerely, Hotel Management 

Business response:

We are delighted you had an outstanding stay at Extended Stay America and that you loved all aspects of our hotel. It is especially nice to read your kind compliments about our clean, well-maintained property. Thank you for recommending us to future guests, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for writing such a great review. We are delighted that our service and accommodations exceeded your expectations and that you particularly enjoyed our beautiful pool. Thank you again for choosing Extended Stay America. We hope that your great experience will bring you back to enjoy more of what we have to offer. Sincerely, Hotel Management 

Business response:

Thank you for choosing us. We are sorry for the odor issue you encountered and that you were unhappy with our grab-and-go breakfast choices. Please know we have shared your feedback with the respective teams to be more diligent going ahead. We appreciate your constructive feedback and hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management