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Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
- Hotels
- Maitland, FL
About this business
Location details
1776 Pembrook Dr., Maitland, FL, 32751, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Television in room 302 did not get all the channels that were supposedly available. i.e. ESPN, Showtime. I requested that someone look at it, and was told they would, but it never changed while I was there. There was a constant loud "ticking" or banging sound coming from the bathroom vent. I had to close the bathroom door so as to not hear it while I was trying to sleep. Staff was polite, friendly and professional. I gave a neutral rating because the TV issue was not resolved.
Business response:
Thank you for being our guest. We are pleased to know you liked our associates and had a pleasant stay. However, we are sorry for the issue you encountered with the television and regret our associates were not responsive. Your feedback will be shared with the appropriate team so that we can improve our service moving ahead. We hope you will visit us again in the future so that we can provide you with an even better stay. Sincerely, Hotel Management
Friendly Staff, they have a grab and go breakfast such as granola bars etc. My suite was clean, spacious. I didn’t like the pillows in my room they were very average but comfortable, not lush soft and oversized like most hotels.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We value your feedback as it will help us improve our facilities moving forward. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The continental breakfast is not that at all There was not one piece of fruit anywhere and the the only creamer for the coffee was coffemate😳 The pictures of the hotel on the Expedia website are not accurate the pool is very small . Over all the staff was very friendly but the hotel needs help .
Business response:
Thank you for reviewing your experience at our hotel. Although you had an overall comfortable stay, we are sorry to know our grab-and-go breakfast offerings weren’t to your satisfaction. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Please know we will verify the information on our website is current and accurate so our guests are aware of our offerings. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
Business response:
Ashley, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Extended Stay America Orlando Very clean and comfortable room.
Business response:
John, thank you for evaluating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted to know how happy you were with your well-appointed. We appreciate your business and hope to welcome you back soon for another enjoyable stay. Sincerely, Hotel Management
Business response:
Daniel, thank you for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
very nice front desk staff
Business response:
Thank you for being our guest at Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associates and enjoyed your stay with us. We will be sure to share your compliments with our entire team for taking good care of you. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
How is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive rated?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive has a 4.2 star rating with 1,643 reviews.
When is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive open?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive is open now. It will close tomorrow at 12:00 a.m.