Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive

Business response:

Mark, thank you so much for the terrific rating regarding your stay at Extended Stay America. We hope you are already planning another trip our way. Sincerely, Hotel Management 

Business response:

We offer our apologies for the smoke smell We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Also, your suggestion for the breakfast offerings will be discussed with our Brand Leaders when updating our selections moving forward. On a positive note, your overall rating suggests you had a comfortable stay, and we hope these positive aspects of your visit will help you choose us again in the future. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your visit. We're glad to know you were pleased with the service provided by our associates, but we're sorry for the smoke smell you experienced while you were here. Please know we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management 

Business response:

Crystal, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Rousa, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for the glowing review of Extended Stay America. We're thrilled to know you had a relaxing stay and that you loved our well-kept hotel. We appreciate your feedback and look forward to your next visit! Sincerely, Hotel Management 

Business response:

Thank you for your recent visit and for your feedback. We were disappointed to read that we did not provide you with a favorable impression of our hotel. We truly apologize for not being able to give you the room of your choice. Although all of our rooms are spacious and have many wonderful amenities, we are sorry the room you requested was unavailable. We hope we have another opportunity to accommodate you in your room of choice the next time your travels bring you to this area. Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to post comments about your experience. We are sorry your sleep was disturbed by noise from nearby guests. Our front desk is available to resolve issues, and we are sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. Thank you again for being our guest, and we hope you will return as we would love to provide you with a better experience and a good night's rest! Sincerely, Hotel Management