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Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
- Hotels
- Maitland, FL
About this business
Location details
1776 Pembrook Dr., Maitland, FL, 32751, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Place is clean. Close to fast food restaurants. However, when we requested pillows we were told the manager has the key to the storage, we have to wait the following day. The next day we asked again for the pillows and the front desk lady said they run out. Front desk clerks displays unfriendly attitudes. 😠 Seems like they are not happy with their job. 😐
Business response:
Thank you for being our guest and sharing your review. Although you liked your well-maintained room and our location, we apologize for the poor service. Your feedback is discussed with our front desk team to be more diligent going ahead. We hope you come back, as we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Property was clean. Seemed safe. Price was good. Elevator was sketchy.
Business response:
Thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed our well-kept property and were happy with our affordable rates. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
It was very nice! Loved the staff also the pool is really nice
Business response:
Thank you for choosing to stay with us at Extended Stay America. We're happy to know you were impressed with the service you received from our courteous staff and that you enjoyed your time at our pool area. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management
Unfinished room Sofa bed was extended and couch covers were on the floor when we walked in. Kids were gonna use the sofa bed. Sofa bed was broken and wouldn’t extend. Called front desk and someone came to repair, which took about 30 min. No linens were in room and maintenance man said he would have someone bring linens. Waited about 30 min and called front desk and she said I had to come down and get them. About 30-40 minutes later, housekeeping knocked and by the time I walked to the door she had already opened it. Thought ... read more
Business response:
Sachelis, thank you for the review. We are delighted to know you had a pleasant stay and that you liked your well-kept room. However, we are sorry for the issue with the sofa bed and the poor service you received from our associates. Your feedback will help us deliver better performance going ahead. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management
Loved everything except for the mattress, it wasn’t comfortable at all!
Business response:
It was a pleasure having you as our guest at our hotel. We are delighted to read you liked our offerings and had a great stay with us. However, we are sorry you could not experience a good night's sleep. Thank you for selecting Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management
It was a nice decent place comfortable no major complaints
Business response:
Thank you for being a guest at Extended Stay America. It is a pleasure to know our convenient location was the highlight of your stay and that you returned without any complaint. We hope you will surely give us a chance to serve you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
How is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive rated?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive has a 4.2 star rating with 1,643 reviews.
When is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive open?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive is open now. It will close tomorrow at 12:00 a.m.