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Extended Stay America - Orlando - Southpark - Commodity Circle
- Hotels
- Orlando, FL
About this business
Location details
8687 Commodity Cir., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No towels
DONT GO THERE. Well let me tell u. We called to inform on our delayed arrival. Got there at 2am to be told they put us as no shows. Lady got us bac un yhe system got to our rooms n it was horrible. We had no pillows window curtain was broken n didnt close all the way n cant see if pple are staring in ur room as pple walking round all night. bathroom ceiling was dripping nold in the bathroom and refused to use it..paint on wall by the bed was peeled off. 1 old little recliner chair facing the tv..if ur laying on the hed u can... read more
Business response:
Dear Dessere, We’re deeply sorry for the disappointing experience you had during your stay. It’s disheartening to hear about the condition of your room, the lack of basic amenities, cleanliness concerns, and the unsettling atmosphere you experienced overnight. This is not the level of service we strive for, and we regret that your time with us was affected by these issues. We value your feedback and will be addressing it with our team to ensure improvements are made. We regret the distress this caused during your trip. Pleas... read more
Horrible experience Stinks the floor was not clean roaches they don’t have clean towels you have to wait until they wash the towels they don’t have ice machine and don’t have saucepans
Business response:
Dear Gabriel, We're very sorry your visit fell short of expectations. To ensure cleanliness for everyone, kitchen items and towels are kept at the front desk and are available upon request. We also understand how frustrating it is when room conditions aren't properly addressed. Your concerns are being shared with our team so they can take action to correct these issues and improve the overall guest experience. Thank you again for your feedback, as it helps us improve the experience for all our guests. We hope we have the opp... read more
Cockroaches everywhere and rude staff and they charged my account 250 extra with no authorization
Business response:
Dear Mohammed, We're sorry for the experience you had during your stay. Your concerns have been passed along to our dedicated team. Please know we take your feedback seriously and will use it to improve our guest experience. Thank you again for your feedback. Sincerely, Hotel Management
Would not recommend this place
Business response:
Dear Michelle, We’re sorry to know your experience did not meet your expectations. Providing a comfortable and positive stay is always our goal, and it's disappointing to learn that we fell short. Your feedback is important and will be shared with our team so we can better understand where improvements are needed. We appreciate you taking the time to share your thoughts and the opportunity to do better moving forward. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. ... read more
Lizards in one room. Switched to a room with roaches on the wall, floors and Lights and has a dirty urine smell. Trash throughout the hallway floors and elevators. Terrible hotel. DO NOT BOOK HERE
Business response:
Dear Anthony, We sincerely apologize for the unacceptable conditions you encountered during your stay. What you described does not align with the standards we strive to uphold, and we fully understand your frustration. Your concerns have been taken seriously and will be brought to the attention of our dedicated teams for immediate review and action. We appreciate you bringing these matters to our attention so we can work to improve. Please accept our apologies, and we hope you will give us another chance to provide you with ... read more
It was the worst day I've ever encountered there was so much mold in the bathroom I could not let my son take baths nor myself there was bodily fluids on the toilet and they won't refund my money which is a shame it's insane they want you to pay over $100 a night for a room to live or sleep in such disgusting conditions Anders bugs
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely regret that the condition of your room did not meet expectations and caused such distress, especially concerning the cleanliness issues you described. Providing a safe and comfortable environment is our top priority, and we apologize that this was not reflected during your stay. Your feedback has been taken seriously, and we are addressing the matter with our team to prevent similar issues in the future. We understand your frustration regarding the refund and ap... read more
Room was amazing and so was check in but the hotel smelled like dog pee and dogs constantly parking. There were cops on our floor as well looking for people
Business response:
Dear Samantha, We're glad to know check-in went smoothly and that your room met expectations. However, we apologize that we're the air quality disrupted the overall atmosphere, as well as the noise from pets, and that it led to an unsettling experience with the law enforcement presence. We welcome dogs to ensure that guests traveling with their companions feel at home, but we have policies in place to maintain cleanliness and ensure good behavior. We'll be reviewing those more closely to ensure a more pleasant environment fo... read more
Frequently asked questions about Extended Stay America - Orlando - Southpark - Commodity Circle
How is Extended Stay America - Orlando - Southpark - Commodity Circle rated?
Extended Stay America - Orlando - Southpark - Commodity Circle has a 3 star rating with 2,795 reviews.
When is Extended Stay America - Orlando - Southpark - Commodity Circle open?
Extended Stay America - Orlando - Southpark - Commodity Circle is open now. It will close tomorrow at 12:00 a.m.