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Extended Stay America - Orlando - Southpark - Commodity Circle
- Hotels
- Orlando, FL
About this business
Location details
8687 Commodity Cir., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
La habitación no estaba limpia, el aroma dentro del sitio fue bastante deplorable, las instalaciones en general estaban en un estado poco agradable Solo destaco la persona que hizo nuestro check in y check out fue muy amable. Pero el sitio en malas condiciones
Business response:
Dear David, We’re sorry to hear that your experience did not meet expectations. Cleanliness and upkeep are priorities, and we will address your concerns with our team to ensure improvements are made. However, we’re pleased that our staff provided friendly service during check-in and check-out. Your input helps us enhance our guest experience, and we truly appreciate your time in sharing it. We hope to have the opportunity to welcome you back for a better stay.Sincerely,Hotel Management
This was by far the worst hotel experience I ever had. Rude staff and appalling conditions/cleanliness. Walking in, I was greeted by the overwhelming smell of cigarette smoke in the lobby. Overflowing trash cans and carpet stains every few feet. I then waited at the front desk for several minutes to be checked in (the lobby was empty) by a thoroughly disinterested and unhelpful desk attendant. The walk to my room was like walking through a haunted house, half the hallway lightbulbs were out, the cigarette smell still lingere... read more
Business response:
Dear Gareth, We sincerely apologize for the challenges you encountered during your visit. Providing a clean and welcoming environment is always our priority, and it’s disappointing that we fell short in this instance. Your concerns about cleanliness and customer service are important, and we understand how frustrating it must have been to experience these issues. Feedback like yours helps us identify areas that need improvement, and we will be addressing these concerns with the appropriate teams to ensure necessary measures ... read more
Disgusting to the max The front desk woman was ignorant and telling me she didn't have access to print my receipt for our check in and immediate check due to the room being disgusting and said that I had to contact hotels.com for my refund.
Business response:
Dear Brandon,We regret that your experience was disappointing and apologize for any frustration you encountered. Providing a clean and comfortable environment is our priority, and we’re sorry if the room did not meet expectations. Regarding your receipt and refund, third-party bookings require coordination with the booking provider, and we understand how frustrating that process can be. Your concerns will be addressed with our team to ensure better service moving forward. We do hope you will stay with us another time so we c... read more
Highly do not recommend The dirtiness and foul smell of the place and rooms is unacceptable.
Business response:
Dear Guest,We sincerely apologize for the unpleasant experience you had during your stay. Cleanliness and comfort are top priorities for us, and we regret that we fell short in these areas. The issues you encountered are not the standard we strive to uphold, and we will be addressing them with our team to ensure improvements are made. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Management
Disappointing Stay I was initially impressed by the hotel's exterior, which looked well-maintained and inviting. However, the positive impression faded as soon as I stepped inside. The lobby was poorly maintained, with cockroaches scuttling around the seats—an unsettling sight. Unfortunately, the room was no better. The walls were peeling and stripping, creating a neglected and grimy atmosphere. The furniture was in terrible condition, with rips and visible damage that made it hard to relax. Cleanliness was clearly not a pri... read more
Business response:
Dear Rickardo,We deeply regret that your stay did not meet your expectations. The issues you described with cleanliness, maintenance, and overall comfort are concerning, and we apologize for the discomfort you experienced. We understand how unsettling it can be to encounter such problems. Your feedback is invaluable, and we will be addressing these concerns with our team to ensure improvements are made. Thank you for sharing your experience, as it helps us continue working toward better guest satisfaction. We hope to have an... read more
I have photos and videos. I had 4 rooms for my staff and students to stay in. We traveled from Jacksonville and had a late check in. The hallways were full of trash and grocery carts on each floor. The rooms were infested with roaches. One room had marijuana and paraphernalia in it. My first room had no a/c, broken toilet, unmade beds that had no pillows on them. I’m going to need a refund or something.
Business response:
Dear Willie,We sincerely apologize for the issues you encountered during your stay. This is certainly not the experience we want for our guests, especially when traveling with staff and students. The conditions you described, including the cleanliness and maintenance issues, are concerning. We understand how disruptive this situation must have been. Please be assured that we will address these concerns with our team to resolve them and prevent future occurrences. We do hope you will stay with us another time so we can provid... read more
Frequently asked questions about Extended Stay America - Orlando - Southpark - Commodity Circle
How is Extended Stay America - Orlando - Southpark - Commodity Circle rated?
Extended Stay America - Orlando - Southpark - Commodity Circle has a 3 star rating with 2,795 reviews.
When is Extended Stay America - Orlando - Southpark - Commodity Circle open?
Extended Stay America - Orlando - Southpark - Commodity Circle is open now. It will close tomorrow at 12:00 a.m.