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Extended Stay America - Orlando Theme Parks - Major Blvd.
- Hotels
- Orlando, FL
About this business
Location details
5620 Major Blvd., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a value No dishes in the kitchenette, must ask for it front desk. Must pay additional for housekeeping. These are not things that are shared upfront when booking. The hotel is clean--but not nicely cleaned, and room has a mildew smell. At time of our stay, the staff was not very friendly.
Business response:
Dillon, please accept my apology for not living up to your expectations during your visit. We are sorry for the service and cleanliness issues you experienced while here and regret the inconvenience this caused. We would like to inform you that our hotel website clearly states about the housekeeping service. I hope you will give us another opportunity to have you as our guest. I am confident we can replace this experience with a more positive memory. Sincerely, General Manager
It was fine... The room was fine for what it was. It was $80.00/ night so our expectations weren't super high to begin with. This is obviously a hotel with long term rentals which is fine, however, we had to move rooms because our neighbors were smoking so much marijuana that the smell was leaking into our room. We contacted Amanda (I think that was her name) at the front desk and she was SUPER helpful. She gladly moved us to another room and said they would take care of the problem. Well...the new room had the same problem ... read more
Business response:
Our staff will be thrilled to know their service was a highlight of your stay. They will also be disappointed to know you did not enjoy your overall stay with us. We apologize for the less than fresh environment you mentioned. We always follow up with our guests when we are alerted and are able to identify which guest may not be adhering to our policies. Thank you for sharing your feedback, we do hope this visit will not deter you from staying with us again. General Manager
no housekeeping ridiculous
Business response:
Thank you for your stay with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean, comfortable and well maintained hotel with a friendly staff at a good value. Thank you again for staying with us and ... read more
Won't stay again. Old and dated. Cigarette butts all over parking lot by sidewalk to lobby. Had to wait at desk for a worker at check in and check out. I did not expect first class accommodations, but this was not a value for the area, and I won't stay again.
Business response:
Toni, We are sorry there were some aspects of your stay which were not up to par. We have made a note of the deficiencies and will work to make the necessary corrections prior to your next visit to our hotel. Thank you for letting us know about your experience. General Manager
They checked us in to a dirty room then moved us into a room with two small beds instead of one big bed
Business response:
We are sorry for the error, however happy our staff was able to quickly resolve the situation, although not to your complete satisfaction. We are sorry this happened, and that we did not have another suite with the requested bed type. We will review our procedures to ensure this does not happen in the future. Thank you for letting us know and we invite you to stay with us again the next time you are in the Orlando area. General Manager
This hotel was not what I expected. The hotel is very outdated with amenities. The room was not serviced unless we asked, and had to pay a fee. A truck broke down in the parking lot and woke us in the morning from trying to start it up. The hotel is extremely close to the amusement parks, places to eat, and highways. For us to get new towels we had to bring our old towels down in exchange for the new ones. The staff did not come to your room for that. They basically just chilled at the front desk talking and laughing. I woul... read more
Business response:
We are sorry our hotel did not meet your expectations in several areas. We appreciate your feedback so we can understand our guests dissatisfaction and make the necessary improvements. I will work with our staff to be sure they are more consistent with communicating about our weekly housekeeping, dishware program and linen exchange program. It would be our pleasure to have you back as our guest so we can provide you the type of experience you expected and deserved on this visit. Sincerely, General Manager
Never again! Dirty reception/lift area/corridors. Rooms were not clean and cockroaches are commonly a guest! The queen beds were not queen beds, too small.
Business response:
Thank you for taking the time to review your stay with us. I am concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and I am sorry that did not happen during your stay. Please know this is not usual for us, and we do hope you give us another chance in the future. Sincerely, General Manager
Quartos pequenos Quartos pequenos e limpeza semanal me fizeram mudar de Hotel
Business response:
Thank you for sharing your experience with us. We are sorry to hear our services and amenities were not to your expectations. To provide a more home-like experience for our guests, we provide housekeeping services on a weekly basis, however, these services are always available upon request for an nominal fee. The dishes for use in the guest suite are kept at the front desk to ensure cleanliness. Hair dryers are also available at the front desk, too, and are complimentary. We have shared your comments with our team to ensure ... read more
Will not stay again. Stayed for 3 nights. Housekeeping never once came to clean our room. The room wasn't clean at all. Will stay somewhere else next time.
Business response:
Thank you for providing us with details about your stay.We sincerely apologize if our housekeeping services were not shared with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary.We aregrateful for the feedback you provided, and we hope you will choose to stay with us again. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Orlando Theme Parks - Major Blvd.
How is Extended Stay America - Orlando Theme Parks - Major Blvd. rated?
Extended Stay America - Orlando Theme Parks - Major Blvd. has a 3.3 star rating with 3,211 reviews.
When is Extended Stay America - Orlando Theme Parks - Major Blvd. open?
Extended Stay America - Orlando Theme Parks - Major Blvd. is open now. It will close tomorrow at 12:00 a.m.