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Extended Stay America - Orlando Theme Parks - Major Blvd.
- Hotels
- Orlando, FL
About this business
Location details
5620 Major Blvd., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed I waited almost 20 minutes for someone to come to the front desk to check me in and the lobby tracked of smoke. The carpet seemed unclean.
Business response:
I apologize for the cleanliness issues you experienced during your stay. We are sorry for the issues you encountered while you were here. Your review will be taken as a tool to ensure that all procedures within our housekeeping department are being followed. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager
Bad A.C. in room. As soon as we came into the hotel it look small and when we got to the room the air condition was not working . Call the service desk and the girl came up I ask her if she her another room she said no we are all book up . So we try to read set the air conidtion swicth and waited 15 min and then it came back on.
Business response:
Dirk, thank you for sharing your candid feedback. Please accept my apologies for the inconvenience you had with the HVAC unit in your room, but I am pleased to know our staff resolved it to your satisfaction. We truly hope you will give us another chance so that we can provide you with a better experience. Sincerely, General Manager
Look elsewhere... This place is extremely dated. They are building a new one right next door and must be cutting corners on the old building. Is there a way to attach photos? My shower nozzle was all moldy.
Business response:
Kevin, please accept our apologies for our shortcomings while you were here. We have shared your concerns with our team in an effort to improve our facilities and service moving forward. Thanks for your feedback, and we hope you will give us another chance to provide you with exceptional service in the near future to help you regain your trust in us once again. Sincerely, General Manager
Toilet wouldn't flush no room service all around dirty loud wouldn't go back
Business response:
Please accept my apologies for the issues you experienced while you were here. We appreciate your feedback as it will help us improve our facilities and the overall guest experience. We hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
Did not clean the room daily. No pool, but comfortable room.
Business response:
Thank you for choosing to stay at our hotel. We are pleased to know you liked your comfortable room, but I am sorry for not meeting all your expectations. To respect the privacy of our guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request for a minimal fee. I truly regret the inconvenience caused. We hope you will consider us again in the future. Sincerely, General Manager
Barulhento e antigo Pior hospedagem da minha vida, sorte que foi apenas uma noite. A acústica é terrível, ouvimos Söns de corredores e outros quartos até as altas horas da noite, sendo uma tormenta para quem quer durmir. Apesar de tudo vejo que o tamanho do quarto, o atendimento dos funcionários são os pontos positivos.
Business response:
Emilo, we aresorry your sleep was disturbed by noise from nearby guests. Our front desk is always available to assist you, and I'm sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. On the positive note, we are glad you liked the service from our friendly associates. We hope you will return as we would love to provide you with a better experience and a good night's rest! Sincerely, General Manager
No service, it is old with no good ventilation in the room, bad smell, and some mold grow inside one of the drawer. the only advantage is it close to universal parks. the price of course does not match with service.
Business response:
Thank you for your feedback. Please accept my apology for the housekeeping issues you encountered in your room. We understand our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable suites at an affordable price so guests will want to come back again. The cleanliness and room condition you describe is unacceptable and I am meeting with my staff members to discuss this situation and reiterate the importance of impeccable customer service. We hope you will give us another chance to pro... read more
Esse hotel nunca mais! Hotel em péssimo estado nos quartos. O banheiro com o toillet entupido e transbordando água. Pedimos para trocar e disseram que estava lotado. O alarme de incêndio tocava toda hora acordando e assustando a todos. Não foi uma boa experiência.
Business response:
Ana, thank you for your candid feedback. We are disheartened to read about the issues you encountered and regret the inconveniences it caused. It is never our intention to lose focus on providing our guests with the hospitality they deserve, so we sincerely apologize for letting you down. Your comments have been shared with the concerned teams and will use it as a training opportunity to improve our facilities. Please give us another chance to serve you with a much better experience on your next visit to our area. Sincerely,... read more
Business response:
Josh, I am very sorry we failed to deliver the exceptional visit you deserved. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us another chance so we can provide you with the stay you should always expect from us. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Orlando Theme Parks - Major Blvd.
How is Extended Stay America - Orlando Theme Parks - Major Blvd. rated?
Extended Stay America - Orlando Theme Parks - Major Blvd. has a 3.3 star rating with 3,211 reviews.
When is Extended Stay America - Orlando Theme Parks - Major Blvd. open?
Extended Stay America - Orlando Theme Parks - Major Blvd. is open now. It will close tomorrow at 12:00 a.m.