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Extended Stay America - Orlando Theme Parks - Major Blvd.
- Hotels
- Orlando, FL
About this business
Location details
5620 Major Blvd., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Gross Had to go through 3 rooms to find one that didn't smell like cigarette smoke, still had a funny smell, very dingey, toilet not clean, bug in the shower... The only plus was the very helpful and friendly front desk lady.
Business response:
Dear cassandra,Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. It is disappointing to learn that your experience did not meet our high standards. We take this matter very seriously and will ensure that such oversights are not repeated. We value our guest's feedback and are grateful for comments that can help us identify areas where we may need additional... read more
Roaches rooms smell
Business response:
Dear Cherly, We sincerely apologize for the unpleasant experience you had during your stay. The presence of pests and odor in your room is unacceptable and not reflective of our standards. Please be assured that we are taking immediate steps to share these issues with our pest control and housekeeping teams. Your feedback is crucial as we strive to improve our services. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Manag... read more
Went to view before staying and said. NO WAY
Business response:
Dear Lynda, We regret to hear about your experience. We strive to meet our guests' expectations and constantly work to improve. We apologize that your view of the property was not appealing. Your feedback is valuable, and We will take the necessary steps to ensure this does not occur in the future. We hope to provide a better experience in the future.Sincerely,Hotel Management
Pack some toilet paper Took too long to check in, elevator door opened to a staff member cursing (unaware that customers were in the lobby), room with a kitchenette with no cookware, dinnerware or utensils, no washcloths available -went to the front desk where were provided kitchen/dish rags?????? Hotel ran out of toilet paper!!!! Was told that their shipment had not come in, leaving us to purchase toilet paper on our own! Cable worked intermittently, channels were freezing up. DO NOT STAY HERE!!!!!
Business response:
Dear Demetrius, Thank you for being our guest and taking the time to share your experience. We sincerely apologize for the multiple inconveniences you faced during your stay. Your experience does not reflect the high standards of service we aim to provide. We regret any delays during check-in and the unpleasant encounter with our staff. Additionally, we apologize for the lack of essential items in your room and the issues with cable service. Your feedback is invaluable, and we will address these concerns to ensure improvemen... read more
It was very difficult during check in and I charged a 100 deposit when the website stated nothing about a deposit which I shouldn’t have been charged since when I booked it didn’t say anything about but I won’t be booking here again
Business response:
Dear Ashley, We're genuinely sorry for the challenges you experienced during check-in and for any inconvenience caused by the lack of knowledge regarding our deposit policy. We understand how frustrating this situation must have been for you. Please know that we have this information posted on our websites to keep our guests well-informed when booking with us. We appreciate your understanding and hope you'll consider giving us another chance in the future. Our team is committed to providing a better experience for our guests... read more
Do not book Cleanliness was non existent. Hair on sheets--dirty bathrooms
Business response:
Dear Kim, Thank you for your recent stay at our hotel. We apologize for the unacceptable cleanliness standards you encountered during your stay. Providing a clean and comfortable environment is our priority, and we regret that we fell short of your expectations. Our housekeeping team has been informed of your feedback, and we are implementing stricter protocols to ensure all rooms meet our high standards of cleanliness. Your feedback is invaluable, and we appreciate you bringing this matter to our attention. Please accept ou... read more
The rooms say no smoking and they smoke in the room
Business response:
Dear Lesmaria, Thank you for sharing your feedback with us. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. Once again, we are sorry for these concerns and hope to have you back for the seamless, outstanding stay you deserve.Sincerely,Hotel Management
Mildew smell,no blankets,no breakfast It was horrible experience. I booked the double bed room and requested for extra blankets. When I get to the hotel, it was weird that one lady behind the counter was screaming on phone at the customer. Than another lady try to look for us booking and her computer was working and she was banging on the computer. She than informed me that they don't have any pillows or blankets. I said ok. The hotel had a mildew smells. Checked in the room to find BLOOD STRAINS on the sheets when my son tr... read more
Business response:
Dear Nida, We sincerely apologize for the series of unacceptable experiences you encountered during your stay. Your comfort and satisfaction are our utmost priorities, and it is disheartening to hear about the issues you faced, from the lack of blankets and pillows to the cleanliness and service concerns. This falls short of the standards we strive to uphold. Please know that your feedback is taken seriously, and we will address these matters urgently and thoroughly to prevent similar incidents in the future. We understand y... read more
Frequently asked questions about Extended Stay America - Orlando Theme Parks - Major Blvd.
How is Extended Stay America - Orlando Theme Parks - Major Blvd. rated?
Extended Stay America - Orlando Theme Parks - Major Blvd. has a 3.3 star rating with 3,211 reviews.
When is Extended Stay America - Orlando Theme Parks - Major Blvd. open?
Extended Stay America - Orlando Theme Parks - Major Blvd. is open now. It will close tomorrow at 12:00 a.m.