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Extended Stay America - Orlando Theme Parks - Major Blvd.
- Hotels
- Orlando, FL
About this business
Location details
5620 Major Blvd., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not happy During my escape due to the hurricane that destroyed everything, majority of the team members had a nasty attitude. The one lady that’s from Jamaica and the plus size light skinned lady were the most friendly and helpful. I believe the 6.2 stars on the website were very generous. Extremely out of date, toilet didn’t flush, ac barely worked.
Business response:
Dear Nick, Thank you for your feedback. We're truly sorry to hear about your experience during your stay, especially given the stressful situation with the hurricane. We sincerely apologize for the issues you encountered with the toilet and AC. We're grateful for your kind words about the friendly staff members, and we'll make sure to address the concerns you've raised about our facilities and team. We are working on improving these areas and hope to welcome you back in the future.Sincerely,Hotel Management
Toilet was clogged sink was clogged roaches in the room. I was giving dirty towels by the manager of the facility. I had to switch rooms three times each room had roaches in it. The property manager will not give out tissue. The staff told me the property manager keep the tissue for her personal use. I went downstairs to ask for tissue as she did not have any, the property manager gave me a bag of towels when I went to complain. The property manager got upset and said that she was denying any future Bookings from me that I w... read more
Business response:
Dear Shanan, Thank you for your feedback. We sincerely apologize for the unacceptable conditions and service you experienced during your stay. This does not reflect our standards, and we take your concerns very seriously. Your comments about the staff and management will be addressed as we strive to provide a positive experience for all our guests. We appreciate you bringing these issues to our attention and hope you will consider giving us another chance in the future.Sincerely,Hotel Management
Waste of time We have to go downstairs multiple times after checking in as our room key didn’t work. After the 3rd time we were told they moved someone else’s reservation and gave us their room on the first floor. From there, we finally got into a room and there were roaches so we immediately went back to the front and checked out
Business response:
Dear Guest, Thank you for your recent stay and comments. Please accept our apologies for the less-than-positive experience while with us. We genuinely regret that your situation was not handled appropriately. We have shared your concerns properly so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to demonstrate the excellent service we strive to provide every guest.Sincerely,Hotel Management
Staff was very pleasant. My non-smoking room reaked of smoke. Constant tobacco smell. All of the contents of my luggage smelled of tobacco when I returned home. Fixtures very outdated and not aesthetic at all. Carpets visibly dirty and in desperate need of deep cleaning and updating. Very disappointed by unidentifiable stains on carpet. I kept my shoes on the entire time. Rusted toilet. Very unappealing to the eye.
Business response:
Dear Khalila, Thank you for being our guest and for the valued feedback. We are genuinely sorry for the cleanliness issues you experienced with your suite and any oversight on our part. We understand how important it is not just to have a fresh and spotless room. We have strict policies prohibiting smoking in specific areas. Therefore, we appreciate you bringing these matters to our attention so we can address them appropriately. We apologize for any discomfort caused and hope to have you back for the seamless, outstanding s... read more
I always travel with Expedia, I used to work in the hotels bussiness for more than 20 years, I believe you have a department in charge to supervise the properties you advertise, please go to check this one out, I never give a complain about small details, because I know how the hotels operate but they offered breakfast that they don't have it, they didn't clean the room,all the employess nasty. I hope this conment help you to continue doing an excellent job
Business response:
Dear Eduardo, On behalf of our entire team, we apologize for not providing the hospitality you deserve. We are sorry the breakfast options were not to your liking. We will note your feedback as we always want to know how to improve our guest experience. Our primary objective is to ensure our guests enjoy a comfortable and exceptional stay with attentive and friendly service. We deeply regret that we did not meet these standards during your visit. We want to regain your trust and hope you will give us that chance. Sincerely,H... read more
Roach infested hotel room. They refuse to refund me. And Expedia refused to refund me.
Business response:
Dear James, Thank you for being our guest and for taking the time to leave your feedback. We extend our apologies for the oversight by our housekeeping staff during your recent visit. Learning that your experience did not meet our high standards isn't enjoyable. We are sorry for these concerns. Unfortunately, financial inquiries on reservations made through a third party, such as a prepaid booking site, must be made through them, and we suggest you contact them directly. Thank you again for choosing our hotel, and we hope yo... read more
Frequently asked questions about Extended Stay America - Orlando Theme Parks - Major Blvd.
How is Extended Stay America - Orlando Theme Parks - Major Blvd. rated?
Extended Stay America - Orlando Theme Parks - Major Blvd. has a 3.3 star rating with 3,211 reviews.
When is Extended Stay America - Orlando Theme Parks - Major Blvd. open?
Extended Stay America - Orlando Theme Parks - Major Blvd. is open now. It will close tomorrow at 12:00 a.m.