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Extended Stay America - Palm Springs - Airport
- Hotels
- Palm Springs, CA
About this business
Location details
1400 E. Tahquitz Canyon Way, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
not so nice I think that displaced in his hotel. a picture was cracked and areas just not cleaned. The exterior is very nice. but they missed the mark on the inside
Business response:
Thank you for your review. It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Not what I expected from the website photos The room was not nice at all. I had to kill a cockroach the first night. Bedding looked cheap and worn out. Kitchen sink wasn't clean. Phone has buttons missing. I found out later that they were buttons that were not needed but there was no information on what to dial to get the front desk. Breakfast was not very good either. One day, they were out of muffins so we only had oatmeal and granola bars to choose from. Hall smelled like cigarettes and old soup. People above us were supe... read more
Business response:
Dana, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Looks good from outside but disappointing inside. I have stayed at ESA's before and had a positive experience. Not this time. I really felt like moving hotels after we got into the room. The only reason I did not is because it was thanksgiving night and hotels all around us were booked. I travel to Palm Springs a lot and never stayed in such a room. Expedia should remove this hotel from it's suggestions. Sadly I don't think they will. I would of asked for refund but just wanted to get out. I figured I could vent here.
Business response:
Thank you for choosing to stay with us on your trip. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel... read more
pretty disappointed No cups, water bottles, empty kitchen and cabinets. No amenities, just a room. Not what I expected from this hotel.
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. Please know to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Poor accommodations Extremely poor accommodations. No room service, difficult to find staff to request for moor bath towels. Extremely dirty carpets.
Business response:
David, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
About what you would expect Never again, please. Please, please, please never again.
Business response:
We were disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. Please accept our apologies for not living up to your expectations. We hope you will consider staying with us again the next time you're in our area. Sincerely, Hotel Management
Disappointed. There was only one towel stocked in the room even though I booked it for two. When I called to see if they could get another one I had to go to the front desk to pick it up. I thought that was pretty crappy customer service. The carpet was stained and felt nasty under your feet. There was brown stuff smeared on the toilet seat and the head board of the bed had clear shiny stuff smeared on it as well. There were stains on the blankets and the air conditioning wouldn’t stay on and made the room uncomfortably warm... read more
Business response:
Stephanie, I apologize for the disappointing stay you had with us. We are sorry for the issues you had with our in-room amenities and the inconvenience it caused. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We are also sorry you were not pleased with our hotel’s policy in regard to the towels. I hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
No tissue paper & towels in restrooms no pots pans silverware plates Dog running in hallway
Business response:
It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. Please know kitchenware for your suite is also available and kept at the front desk to ensure cleanliness. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Palm Springs - Airport
How is Extended Stay America - Palm Springs - Airport rated?
Extended Stay America - Palm Springs - Airport has a 3.3 star rating with 2,553 reviews.
When is Extended Stay America - Palm Springs - Airport open?
Extended Stay America - Palm Springs - Airport is open now. It will close tomorrow at 12:00 a.m.