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Extended Stay America - Palm Springs - Airport
- Hotels
- Palm Springs, CA
About this business
Location details
1400 E. Tahquitz Canyon Way, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Entry way elevator disgusting. Room needs to be remodeled. Rusty stove tops, cracked laminate on counter, and a leaking tub faucet all night. No trash can in sight in the room. I’ll never stay in an extended stay hotel again.
Business response:
Angelina, thank you for taking the time to review our hotel. We are sorry for the maintenance and cleanliness issues you faced in your room. Your feedback is important to us and has been shared with our housekeeping and engineering team to improve our future guests’ experiences. We apologize for this unpleasant incident and hope you will consider a second visit. Sincerely, Hotel Management
I just want to tell you that when I arrived they gave me a room of lower quality, for which I had paid more money
Business response:
Lilian, we appreciate you taking the time to post a review. We are sorry that we were unable to accommodate you in the room of your choice. We are reviewing the situation to check what went wrong with your reservation. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Whole place smelled like smoke and to advertise a continental breakfast only to get granola bars and oatmeal.....terrible would not stay again
Business response:
Thank you for choosing to stay at our hotel. We are sorry you were disappointed with our service and your accommodations. Please accept our apologies for letting you down. We hope you will give us another chance to provide you with the visit you deserve. Sincerely, Hotel Management
Nothing like the pictures Very dirty
Business response:
Marcos, thank you for being our guest. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always expect from our hotel. Sincerely, Hotel Management
Business response:
Thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
Staff are polite, but rooms are much below average and smell bad. One of the other tenants was screaming profanities throughout the day and night . Unacceptable
Business response:
Thank you for taking the time to post a review. Although you were impressed by our courteous staff, we are sorry for the issues you experienced and regret the inconvenience it caused. We have asked our housekeeping staff to be more diligent with their efforts. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us about the same. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel ... read more
Unsatisfactory stay When we checked in we had reservation for non smoking. All they had available was smoking on the third floor which is the smoking for. When we got to our room and got settled it we moved the ashtray of the table and found drug paraphernalia. I took it straight to the front desk where they offered to move us to another room on the same floor... Biggest problem was the whole third floor smelled like marajauna so we stayed in the room we were already in. The bed was completely uncomfortable, not to mention t... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Nice from the outside, horrible inside. This hotel is not nice at all. Smells like cigarettes everywhere, there were blood stains in the bathroom, the beds looked like they’ve never been washed or cleaned and the creepiest people stay there!
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
The bathroom was broken and would not flush. The room overall felt grimy and germy and the pool was disgusting. Trash all over thebathroom. Trash all over. We left and went to another hotel to enjoy a pool experience.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Palm Springs - Airport
How is Extended Stay America - Palm Springs - Airport rated?
Extended Stay America - Palm Springs - Airport has a 3.3 star rating with 2,553 reviews.
When is Extended Stay America - Palm Springs - Airport open?
Extended Stay America - Palm Springs - Airport is open now. It will close tomorrow at 12:00 a.m.