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Extended Stay America - Palm Springs - Airport
- Hotels
- Palm Springs, CA
About this business
Location details
1400 E. Tahquitz Canyon Way, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lost Reservation was “lost” but the only employee working just didn’t know how to find the reservation. We were homeless in Palm Springs during a busy conference and tennis tournament. Another customer asked for a coffee maker and was given a pot. No shampoo or towels for guests. Bad smells in lobby. Thankfully we didn’t need to stay here
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Palm Springs last resort continental breakfast is very minimal and the name is misleading. free coffee is really the only amenity. 2 types of prepackaged pastries only choice. Rooms have not been updated in some time and daily room tidy or towels are not provided. Not worth the price.
Business response:
Bill, we are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. Kindly note, towels, and linens are to be exchanged at the front desk anytime and offered complimentarily. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management
The house phone is not working hard to operate the tv. I was not told that the hair dryer is in front desk I need to go down after I showered I. The morning to ask because the house phone doesn’t work. The worst of it all the door doesn’t lock. The maintenance said I need to slam the door...what???? How rude to my neighbors ....
Business response:
We were disappointed to read your feedback, and we apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we're sorry this was not your experience with us. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. Please consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Hotel cancelled the reservation - still charged $ Due to the storm, the arrival flight was cancelled and rescheduled for the next day. The hotel was notified but they still cancelled the whole prepaid reservation. Upon arrival no rooms were available. We have now emailed phone records, but still have not received a full refund.They claim the first night was a no show.
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. If you are still in doubt regarding your charges, please contact our General Manager to further discuss this matter Thank you again for being our guest, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
The outside was nice and clean but as soon as I went in the room , smells really bad. Bathroom has hairs . Water running in the bathtub . Bed covers looks uncomfortable.. I might as well stay in a motel ..
Business response:
Thanks for being our guest. We sincerely apologize for the housekeeping issue you encountered while being here and that we weren’t able to make it up to you while you were here. Your feedback is important to us, so it has been shared with the appropriate team members in an effort to improve our service levels going forward. Please consider a return visit so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Looks nice outside, nasty inside. The only good thing about this place is that it's cheap (for Palm Springs).
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Find somewhere else to stay.
Business response:
Please accept our apologies for failing to provide you with a stay that met your expectations. We appreciate your business and value you as a guest. We're sorry for your experience. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management
Never stay there.
Business response:
Thank you for your stay. Our goal is to provide every guest with an outstanding visit, and from your rating, it appears that we did not do that for you. We apologize the difficulties you experienced and hope you will give us another chance to provide a much better visit. Sincerely, Hotel Management
Overall not as advertised...especially the continental breakfast.
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Palm Springs - Airport
How is Extended Stay America - Palm Springs - Airport rated?
Extended Stay America - Palm Springs - Airport has a 3.3 star rating with 2,553 reviews.
When is Extended Stay America - Palm Springs - Airport open?
Extended Stay America - Palm Springs - Airport is open now. It will close tomorrow at 12:00 a.m.