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Extended Stay America - Palm Springs - Airport
- Hotels
- Palm Springs, CA
About this business
Location details
1400 E. Tahquitz Canyon Way, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel was a let down ! Photos of the front of the hotel were very impressive and the front facade of the hotel was actually pretty good. However that was it. The inside of the hotel is very old and not maintained up to the standard. The inside lobby, the elevator and the corridors were very old. The room was just ok. The continental breakfast everyday was substantially below standard. There was no bread or butter or bagel or milk or juice or fruit. Just some packed muffins, and oatmeal cereal packets and coffee. on second an... read more
Business response:
Hiren, we apologize our facilities were not up to your expectations and the inconvenience these caused. We can assure you that what you experienced is not acceptable, and we will be reviewing our guidelines to provide an improved experience for every guest entering our doors. We regret and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Sub par. Checking in was the nicest part of this hotel stay. I have to say that I was a little disappointed to find out that the breakfast in the morning consisted of packaged oatmeal, packaged muffin, or a protein bar. Oh yes, and coffee. It was not your typical breakfast, nor continental breakfast. On top of that, when I was in my hotel room I heard the people above me, and the people to my sides. At one point, in the evening, I almost called the front desk because a man was screaming violently for about 20 minutes either ... read more
Business response:
We are disappointed to read about the numerous issues you encountered. Please accept our apologies for failing to deliver the exceptional stay you deserved. All feedback is taken seriously and would like to regain your trust, so we hope you will give us that chance in the future. Sincerely, Hotel Management
Bed lousey, breakfast coffee and muffin/granola bar, shower only warm - not hot. All this for @200./night?!
Business response:
Bruce, we are sorry to know you were inconvenienced by the maintenance issues in your room. Our maintenance team has been made aware of your comments, and we will definitely be more proactive in repairing the items. We will make a note of your feedback with regard to our complimentary grab-and-go breakfast as we plan any changes to it. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management
Looks great from the outside and at $279 thought it would be way nicer. Was dated, not very clean and smelled everywhere of smoke and something else. Time for a huge update.
Business response:
Barry, thank you for the review. We're sorry our hotel did not meet your expectations and for the issues you experienced while you were here. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Hotel looks great on the outside but old and dirty on the inside. The advertised breakfast was a muffin or granola bar. Holes in the linens and stains in the bathroom.
Business response:
Thank you for your feedback. We apologize for the cleanliness issues you encountered and for the inconvenience you had with our complimentary grab-and-go breakfast. Your concerns will be shared with the appropriate individuals in an effort to improve our guest experience. We hope you will come back to stay with us another time and hope our facilities will be to your liking. Sincerely, Hotel Management
Bare bones. No coffee pot in room ; no shampoo et c ; no shuttle to airport. We paid $9 for taxi to take us 5 minutes to air port. Breakfast was standing(no table) in the lobby eating a muffin or instant oatmeal, coffee. Not much value for the price.
Business response:
Thank you for staying with us. We are disappointed to know our hotel and facilities did not provide the value you were hoping for. It is always our goal to provide the excellent experience, so we apologize that we fell short this time. Please note, kitchenware and toiletries are available at the front desk as per the brand standard and are always complimentary. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management
Business response:
Doris, thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
Business response:
Janet, thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
Its a non smoking room but theres a lot of cigaret burns in the room. Old carpet. Needs some renovation. For the price....its not worth checking in ESA in this location.
Business response:
Thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We only wish that we could have addressed these issues while you were here so that you didn't leave the hotel with a negative impression. We assure you that what you experienced is not the norm and ask that you give us another try whenever you return to the ar... read more
Frequently asked questions about Extended Stay America - Palm Springs - Airport
How is Extended Stay America - Palm Springs - Airport rated?
Extended Stay America - Palm Springs - Airport has a 3.3 star rating with 2,553 reviews.
When is Extended Stay America - Palm Springs - Airport open?
Extended Stay America - Palm Springs - Airport is open now. It will close tomorrow at 12:00 a.m.