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Extended Stay America - Palm Springs - Airport
- Hotels
- Palm Springs, CA
About this business
Location details
1400 E. Tahquitz Canyon Way, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
HORRIBLE EXPERIENCE This was my birthday girls getaway Weekend. Booked this hotel, 1mo in advance. Got to the hotel at 3:00 pm, our room wasn't ready. There was a line in the VERY tight HOT lobby and NO air. Everyone was sweating including the front desk person, who looked horribly flustered. The computer system was down, and they had no way of checking people into their rooms! I have a bad hip, so the standing was bad on my hip & back. The Hotel overbooked the rooms. They were trying to find me one, and all the hotels this ... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience during your stay with us and the wait during the check in process. Additionally, we are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive ... read more
Close to the start for Tour du Palm Springs Checked in just after 6 pm rooms for some not ready. They said ours was ready it was not. They did get up another room. Bed was comfortable.
Business response:
Thank you for your feedback. Although our location was convenient for your needs, we are sorry for the issues you had while being here and regret the inconvenience it caused. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We truly hope you will give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, Hotel Management
Disappointing Paid for a king bed, non-smoking room. Was given a queen, smoking room.Staff said they were unable to fulfill my request. In the morning I given a $50 credit. My clothes smelled like smoke.
Business response:
Thank you for your feedback. We are terribly sorry about the issues you experienced with your reservation, and even more, so that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely, Hotel Management
Stayed here because it was walking distance to the Palm Springs Convention Center-5 minutes walk; or 2 minute drive. Perfect place to stay if all you want is a placs to sleep and go to the convention center. Other than that, the rooms were visually clean, but my daughter and I each caught a cockroach inside the room, near the dining table. The breakfast is literally "grab and go"-packaged muffins, granola bars, and coffee. Nothing else. The staff makes up for the run down kitchen area inside the room, the bugs, and the incom... read more
Business response:
Roderick, thanks for choosing us for your needs. Although you liked certain aspects of our hotel, we apologize for the cleanliness issue you experienced in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping to ensure our future guest don’t face the same issue going forward. Also, your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Please give us a chance to showcase you our improved side on your next trip to ou... read more
Stephanie was the only staff member who was helpful.
Business response:
Thank you for your candid feedback. We want to apologize for failing to provide the level of service you should have received. We value your feedback and will use it to ensure we are more consistent with our service levels. On a positive note, we are happy you liked the courteous service provided by Stephanie. We hope you will consider giving us another chance so we can serve you better in the future. Sincerely, Hotel Management
Go Elsewhere :-( The staff were amazing, but the hotel is in desperate need of repairs, cleaning, and updating. I would spend more money and stay somewhere else if I go back to Palm Springs. Our room didn't smell good, and everything was outdated, scratched, dirty, burned, unpatched holes in the shower... overall not a nice place. I was embarrassed that I brought my friends here, and won't go back. But I really did want to like it and be glad that I stayed there. :-(
Business response:
Thank you for the review. We're sorry our hotel did not meet your expectations and for the issues you experienced with your room. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Do not recommend The room was not clean. There is a problem with homeless people coming in at Midnight. We were screamed at by a man in the parking lot. Literally checked the peep hole in the room before leaving. Booked a new hotel the first thing in the morning the next day. Would not recommend for anyone.
Business response:
Please accept our sincere apologies that we failed to provide you with the clean and comfortable room that you deserved and regret the inconvenience caused. We take the cleanliness of our rooms very seriously and steps are already underway with our housekeeping team to ensure this does not happen again. Please know our top priority is the safety and security of our guests. We are sorry if any inconvenience occurred during your stay. We hope you will give us a second chance to deliver the type of experience you should always ... read more
convenient hotel to the P.S. Convention Center They are remodeling the hotel, which is nice. Friendly staff, hotel was over priced due to demand for rooms in early January. Pet friendly, which is good for people with pets. not for people that don't have animals and have to hear their barking. the sink in the bathroom and in the kitchen wouldn't drain, it would slowly drain the water. This is not a nice hotel but when there were no other options we were grateful to have found a room for one night. Its location is convenient t... read more
Business response:
Thanks for being our guest. Although you liked our location, we sincerely apologize for the maintenance and odor issue you encountered while being here. Your feedback is discussed with the concerned departments to ensure such issues don’t arise again in the near future and our future guests aren't impacted similarly. Please consider staying with us again so we can provide you with a much comfortable experience. Sincerely, Hotel Management
Smelly, foul, sewer, cigarette smoke, nauseating Smelled foul.
Business response:
We apologize for the unpleasant smell you experienced on your stay. We work hard to provide a clean and comfortable environment, and we're sorry the smell compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Hotel Management
Frequently asked questions about Extended Stay America - Palm Springs - Airport
How is Extended Stay America - Palm Springs - Airport rated?
Extended Stay America - Palm Springs - Airport has a 3.3 star rating with 2,553 reviews.
When is Extended Stay America - Palm Springs - Airport open?
Extended Stay America - Palm Springs - Airport is open now. It will close tomorrow at 12:00 a.m.