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Extended Stay America - Palm Springs - Airport
- Hotels
- Palm Springs, CA
About this business
Location details
1400 E. Tahquitz Canyon Way, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Business response:
Isela, thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Smelly hotel Very disappointed. The hotel was way dirty. The front desk help was slow and hard to speak to. One of my worst hotel experiences ever.
Business response:
Vasilios, thank you for reviewing your stay. We are sorry for the inconvenience you experienced while you were here. Your comments will be shared with our housekeeping team to be more diligent with their work. We also value your feedback with regards to our front desk service and have shared this with our associates so that this is not repeated. We hope to have the pleasure of welcoming you back for a much better experience. Sincerely, Hotel Management
Not happy I was told I could check in at 1-1:30, not so. I wasn’t able to check in until 3:30, the employee had to walk to the room to see if it was ready, he was gone at least 10 minutes! The pool towels had holes in them not to mention they were cheap. Their was no ice machine nor work out facility. Will never go back.
Business response:
Lori, please accept our apologies for being slow to respond to your requests while you were our guest. We appreciate you bringing this to our attention. Your comments will be shared with our team to prevent such mistakes going forward. We hope you will give us an opportunity in the future to provide you with the outstanding service and hospitality you expect from our hotel. Sincerely, Hotel Management
Not with the cheap rate Poor condition and lack of maintenance along with lots of homeless people in the parking lot and surrounding area, had to change hotels after one night.
Business response:
Joshua, thank you for being our guest. We are sorry you experienced so many difficulties during your stay with us, and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We regret the inconvenience caused and truly hope you will give us another chance to prove that we are committed to providing outstanding service. Sincerely, Hotel Management
No towels, cups, or hangers, & little TP They gave me a room where with a DO NOT DISTURB sign and my key didn't work. Went back up with the front desk guy to find that the room had not been cleaned from the previous stay. They gave me a new room, (3rd time to a room with my luggage) that didn't have hangers, cups, and only a thin roll of TP. When I called down to the front desk to ask for a few things, then call went unanswered. After my morning shower, I discovered there were no towels either. I dried off with a wash cloth... read more
Business response:
Rich, thank you for staying at our hotel. We are disheartened to read about the cleanliness and service issue you encountered while here and regret the inconvenience it caused. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we provide this service at your request for a minimal fee. And fresh linens and towels are always available at the front desk. We have discussed your feedback with our team members to ensure we make our guest aware o... read more
Never booking here again Have booked this hotel more than 50 nights in past year. Checked out and booked a room at another hotel. Bathroom tub was black and dirty with mold. Sheets had stains that looked like blood. Food crumbs on floor. Hotel still charged me for 2 nights stay even though I wasn't there more than 20 minutes.
Business response:
Thank you for your evaluation. We are sorry we failed to provide you the clean and comfortable room that you deserved. What you encountered does not meet our standards either. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Do not stay here!!! Everything was filthy and the never cleaned our room
Business response:
Kristen, please accept our sincere apologies for the cleanliness issues you encountered while here. We regret failing to provide you the clean and comfortable stay that you deserved. We take these issues very seriously, and steps are already underway with our housekeeping team to ensure this does not happen again. Please note, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We can absolutely do better, and we hope you will consid... read more
Business response:
Debbie, thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Palm Springs - Airport
How is Extended Stay America - Palm Springs - Airport rated?
Extended Stay America - Palm Springs - Airport has a 3.3 star rating with 2,553 reviews.
When is Extended Stay America - Palm Springs - Airport open?
Extended Stay America - Palm Springs - Airport is open now. It will close tomorrow at 12:00 a.m.