Extended Stay America - Palm Springs - Airport

Business response:

Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your review. Although you were impressed with the service provided by our associates, we apologize for the inconvenience you had due to the roaches in your room. Please be assured that our pest control provider has serviced the hotel, and we’re working to ensure procedures are being followed to prevent future infestation. We appreciate your feedback and hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management 

Business response:

Your kind comments and excellent rating are greatly appreciated by all of us here at Extended Stay America. It was delightful to know that the services provided by our associates and the comforts of our accommodations exceeded your expectations. Thank you for your review, and we hope to have you as our guest again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We're glad overall you had a pleasant time with us, but we're sorry for the inconvenience you had due to our hotel policy. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Trudy, thank you for reviewing your stay. Although you were pleased with the service provided by our associates, we apologize for the inconvenience you had due to our hotel policy. Please know our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, but we are happy to offer this service to you at a minimal fee. Also, the items such as kitchenware and toiletries are kept at the front desk and are always complimentary. We hope you will give us an opportunity to redeem oursel... read more

Business response:

Tapan, thank you for posting a review of your visit. We're sorry about the noise you experienced in your room. Please be assured that we have discussed your feedback with our maintenance team, and they are inspecting and fixing the problem you mentioned. We hope to have a second chance to provide you with the stay you deserve in the near future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We're glad to know our location was convenient for you, but we're our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Fresh linens and towels along with any toiletries are always available at the front desk. We will also share your feedback regarding our grab-and-go breakfast with ... read more

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay at Extended Stay America. It is delightful to know you loved having a kitchenette in your room and that our superb location was convenient for you. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management