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Extended Stay America - Palm Springs - Airport
- Hotels
- Palm Springs, CA
About this business
Location details
1400 E. Tahquitz Canyon Way, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just one personnel in the check in counter when we got there. He was also the one going up and down the elevator to cater to other clients’ needs. We have to request for shampoos. ( tubes were empty. No other basic toiletries available in the room ( disposable toothpaste, toothbrush etc) .
Business response:
We appreciate you being our guest and providing your feedback. We sincerely apologize for your disappointment with the service you received from our front desk team. Although we make every effort to be perfect, sometimes we fall short. Thank you for choosing our hotel, and we hope you will consider giving us a second chance in the future so we can prove this is not typical of our hospitality. Sincerely, Hotel Management
Staff really nice, clean room, and price was great!! I will stay here again
Business response:
Thank you for sharing your gracious review online. We are delighted to know you had a comfortable stay in your refreshing accommodation and that you were impressed with the service provided by our courteous associates. It was a pleasure having you as a guest at Extended Stay America, and we look forward to seeing you soon. Sincerely, Hotel Management
Just OK. Won't return. Just OK. Several cigarette burns on the bathroom counter. Lobby always had "regulars" hanging around with their dogs. People smoking just outside the lobby bringing smoke in. Breakfast is a joke. Couldn't keep coffee urns filled.
Business response:
Doug, thank you for your review. We apologize for the smoke odor you encountered while you were here and that there were burns in your bathroom. We would have been more than happy to try to correct the issue prior to your departure. We will also make a note of your feedback as we plan any changes to our breakfast offerings. Thank you again for being our guest, and we hope that you will give us another chance to provide you with the exceptional stay you deserve. Sincerely, Hotel Management
I liked the location as it was very close to grocery stores and restaurants, I liked the fact we had a kitchenette and the space of the room. I didn't like that the kitchenette did not have the kitchenware in the cabinets, you had to call to get it delivered to your room (in my case go downstairs since the phone was not working). Since there is only one receptionist multitasking on different tasks, he forgot to take the kitchenware upstairs to my room.
Business response:
Lily, thank you for being our guest. We are happy that overall you enjoyed your stay at our hotel. We are also glad you liked our convenient location and your spacious room along with the fully equipped kitchen. However, we regret your disappointment during your recent stay. We will share your comments with our team to be more diligent going forward. We appreciate your feedback and hope you will give us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Palm Springs - Airport
How is Extended Stay America - Palm Springs - Airport rated?
Extended Stay America - Palm Springs - Airport has a 3.3 star rating with 2,482 reviews.
When is Extended Stay America - Palm Springs - Airport open?
Extended Stay America - Palm Springs - Airport is open now. It will close tomorrow at 12:00 a.m.