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Extended Stay America - Palm Springs - Airport
- Hotels
- Palm Springs, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1400 E. Tahquitz Canyon Way, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Looks are deceiving For the way the hotel looked on the outside the inside of the rooms was not so nice. Pillows were like a piece of paper and beds were really uncomfortable
Business response:
Thank you for staying at our hotel and for your candid feedback. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we are sorry that you found the bedding uncomfortable. Our front desk is available 24 hours a day, so we would have been happy to move you to another room at your request. We continually work to improve our accommodations, and we appreciate you sharing your comments. We hope that you will stay with us again, and we will do our best to provide you with a better stay. Sincerely,... read more
Business response:
Natasha, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Unwelcoming As soon as we walked into the lobby, I understood the lukewarm reviews. The lobby, which often sets the tone of a property, was dark and unwelcoming. Staff were friendly but not quite as sharp as I would have expected. The room was nothing special. The kitchen was dated. No amenities are stocked, not even a drinking glass! These are available at the lobby, which we found inconvenient and rather insulting. Room was rather dark. There was a nice leather recliner - but it had been fixed so it could not recline. Bed ... read more
Business response:
Paul, please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
The restroom was not swept and the mirror was have cleaned.
Business response:
Mark, please accept our sincerest apologies for the cleanliness issues you encountered while here. Please be rest assured that your comments have been taken as a learning tool and have been shared with the housekeeping team in an effort to improve our service. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
nice small kitchen is handy. TV and service could be a bit better.
Business response:
Thank you for the feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We value your feedback as it will help us improve our service and facilities moving forward. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Was not given same bed size for reservation. Room was old and carpet dirty. No blow dryer not worth the price. But Staff friendly and willing to help.
Business response:
Linda, thank you for choosing our hotel. We are pleased to know you liked our associates and had a pleasant time with us. However, we are sorry for the issue you encountered. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We hope to host you back in the future so that we can make your next visit a memorable one. Sincerely, Hotel Management
Nothing unique to share. The outdoor was full of dogs poop.
Business response:
Thank you for taking the time to post a review. We are sorry for the cleanliness issue you encountered while you were here and regret the inconvenience it caused. Your comments have been discussed with our housekeeping staff to be more attentive in their efforts ensuring that our future guests never encounter the same problem. We are very sorry and hope you will consider staying with us again so that we can make it up to you. Sincerely, Hotel Management
The price offered in the internet was aceptable bases on Hotel’s aminities noted such as breakfast and others, however, there is no breakfast besides coffee and muffin plus the internal part of the facility is dirty and in poorly maintained.
Business response:
Thank you for being our guest. Although overall you had a pleasant stay with us, we are sorry for the cleanliness issues you encountered and that you were unhappy with our grab-and-go breakfast. Your feedback will be shared with our Brand Leaders to determine new breakfast offerings. Also, we have asked our housekeeping team to be more diligent going forward. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Palm Springs - Airport
How is Extended Stay America - Palm Springs - Airport rated?
Extended Stay America - Palm Springs - Airport has a 4.1 star rating with 1,310 reviews.
When is Extended Stay America - Palm Springs - Airport open?
Extended Stay America - Palm Springs - Airport is open now. It will close tomorrow at 12:00 a.m.