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Extended Stay America - Palm Springs - Airport
- Hotels
- Palm Springs, CA
About this business
Location details
1400 E. Tahquitz Canyon Way, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was excellent. The rooms are a little dated
Business response:
Thank you for reviewing your stay. We're glad to know you were pleased with the service provided by our associates, but we're sorry for not meeting all your expectations with your room. We have alerted our maintenance staff to your concerns, and we will be more proactive replacing items that are beginning to show wear. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
The place was clean. The problem was no security. Transients came and went from the pool and gazebo area. They were using the electrical outlets to charge their phones and tablets. They were smoking and talking loud as we tried to use the pool. Other than that, it was good.
Business response:
Thank you for choosing to stay with us at Extended Stay America. We're glad to know you liked our well-kept property, but we're sorry for the unfortunate incident you mentioned and the inconvenience you had due to it. Your feedback is noted, and it has been followed up with the appropriate team in an effort to tackle such situations more diligently in the future. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
The exterior of the building and property landscaping
Business response:
Mike, thank you for being our guest. Although you had an overall pleasant stay, we sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of our property will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Great room clean comfortable bed & pillows Staff friendly
Business response:
It's great to hear you enjoyed your clean and spacious suite! Our housekeeping and engineering teams work diligently to ensure our facilities stay fresh and clean for our guests, so they will be happy to hear your comments. On behalf of everyone here, we invite you to visit us again at Extended Stay America. Sincerely, Hotel Management
Palm Springs Room was very dated looking and very depressing colors. Definitely needs a renovation/face lift.
Business response:
Thank you for choosing to stay with us. We agree there are areas within the hotel which are beginning to show their age. Your feedback has been shared with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Festival goers! Friendly staff with an early check in. Thanks.
Business response:
Thank you for choosing Extended Stay America while you were here for a concert goer. We are thrilled to know you were impressed with our associates and that you had a wonderful time with us. It was our pleasure to have you as our guest and we can’t wait to host you again on a future visit to the area. Sincerely, Hotel Management
I checked in with the only guy that worked there who was very pleasant. The ladies that were working were a little unprofessional- I waited at least 5 minutes for her to even acknowledge me while she was on the phone with another co-worker trying to solve an issue and it was only to get a hair dryer from the front desk. The night before checking out, I called the front desk to see if I could get a late check-out. She told me I would have to call back at 7am for that. So I called back after 7 and asked if I could get a late c... read more
Frequently asked questions about Extended Stay America - Palm Springs - Airport
How is Extended Stay America - Palm Springs - Airport rated?
Extended Stay America - Palm Springs - Airport has a 3.3 star rating with 2,482 reviews.
When is Extended Stay America - Palm Springs - Airport open?
Extended Stay America - Palm Springs - Airport is open now. It will close tomorrow at 12:00 a.m.