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Extended Stay America - Palm Springs - Airport
- Hotels
- Palm Springs, CA
About this business
Location details
1400 E. Tahquitz Canyon Way, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very odd experience. This is an extended stay motel that is supposed to have a fully equipped kitchen. When we got there there was nothing in the kitchen. Virtually nothing. We didn't even have any glasses. I called down to the desk and they told me that they didn't stock the kitchens unless something was requested. They didn't mention to me that there were plastic cups in the bathroom hidden behind the Kleenex. Checking in was difficult because no one could find a front desk clerk. There was a trainee there working, but he ... read more
Business response:
Thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
Had a wonderful stay for the weekend, will definitely be back.
Business response:
John, thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are delighted you enjoyed your stay at our hotel. Thank you once again, and we look forward to welcoming you back soon. Sincerely, Hotel Management
the room appeared dirty. Bathroom had trash in the can and hair in the tub. Could not find the entrance upon arriving ..the door is in a dark area, does not look into the lobby. The parking lot is dark.. I did not like having to go down to the front desk to get plates and silverware. We kept getting a odor of cigarette smoke in our room. The man at the front desk was friendly upon registration.
Business response:
Rebecca, we are sorry for the cleanliness issues you encountered in your room. We are working with our housekeeping team to ensure this is not repeated going forward. We also regret your disappointment with our kitchenware policy. We have strict policies where we prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. Wehope you will stay with us on another occasion so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Palm Springs - Airport
How is Extended Stay America - Palm Springs - Airport rated?
Extended Stay America - Palm Springs - Airport has a 3.3 star rating with 2,552 reviews.
When is Extended Stay America - Palm Springs - Airport open?
Extended Stay America - Palm Springs - Airport is open now. It will close tomorrow at 12:00 a.m.