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Extended Stay America - Palm Springs - Airport
- Hotels
- Palm Springs, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1400 E. Tahquitz Canyon Way, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The dirty bathroom and covered the drain of the shower did not go the water, it was requested revision and they left it the same without serving.
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Staff was amazing!
Business response:
Erin, we are glad you stayed at Extended Stay America and that you took time out of your busy day to write a review. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you again, and we hope you will stay with us again in the future. Sincerely, Hotel Management
This place is really clean and I felt really secured staying here with my kids. Although I understand that it is a 3 day weekend and it's very busy, they didn't have our rooms ready by the time we have arrived. At the time I believed they were a little bit understaffed and there were only 2 people cleaning rooms and so we had to wait one hour for our Room to be ready. Staff are very friendly and engaging. Tried their best at accommodating everyone.
Business response:
Thank you for sharing your wonderful review of your visit to Extended Stay America. Our goal is to make your stay as comfortable as possible and to assist you with whatever you need, so it's nice to know our team accomplished this during your visit. We look forward to hosting you and your kids again soon. Sincerely, Hotel Management
The staff was excellent. The rooms are a little dated
Business response:
Thank you for reviewing your stay. We're glad to know you were pleased with the service provided by our associates, but we're sorry for not meeting all your expectations with your room. We have alerted our maintenance staff to your concerns, and we will be more proactive replacing items that are beginning to show wear. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Palm Springs - Airport
How is Extended Stay America - Palm Springs - Airport rated?
Extended Stay America - Palm Springs - Airport has a 4.1 star rating with 1,354 reviews.
When is Extended Stay America - Palm Springs - Airport open?
Extended Stay America - Palm Springs - Airport is open now. It will close tomorrow at 12:00 a.m.