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Extended Stay America - Palm Springs - Airport
- Hotels
- Palm Springs, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1400 E. Tahquitz Canyon Way, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was not given same bed size for reservation. Room was old and carpet dirty. No blow dryer not worth the price. But Staff friendly and willing to help.
Business response:
Linda, thank you for choosing our hotel. We are pleased to know you liked our associates and had a pleasant time with us. However, we are sorry for the issue you encountered. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We hope to host you back in the future so that we can make your next visit a memorable one. Sincerely, Hotel Management
Nothing unique to share. The outdoor was full of dogs poop.
Business response:
Thank you for taking the time to post a review. We are sorry for the cleanliness issue you encountered while you were here and regret the inconvenience it caused. Your comments have been discussed with our housekeeping staff to be more attentive in their efforts ensuring that our future guests never encounter the same problem. We are very sorry and hope you will consider staying with us again so that we can make it up to you. Sincerely, Hotel Management
The price offered in the internet was aceptable bases on Hotel’s aminities noted such as breakfast and others, however, there is no breakfast besides coffee and muffin plus the internal part of the facility is dirty and in poorly maintained.
Business response:
Thank you for being our guest. Although overall you had a pleasant stay with us, we are sorry for the cleanliness issues you encountered and that you were unhappy with our grab-and-go breakfast. Your feedback will be shared with our Brand Leaders to determine new breakfast offerings. Also, we have asked our housekeeping team to be more diligent going forward. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Paul, thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Business response:
Rafael, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
We waited a long time for someone to register us at the front door. I called “hello” a few times and go no response. Finally I knocked on the laundry room door and someone came to the desk. It said “breakfast included.” I didn’t realize that meant a coffee and packaged muffin. It’s called “Grab n go.” We booked a “studio.” There’s counter space but no utensils, coffee maker, or plates.
Business response:
Thank you for being our guest. We're sorry for the difficulties you encountered at the time of check-in and for the inconvenience you had due to our hotel policy. Please be assured that we have discussed your concerns with our front desk team to be more diligent with our efforts moving forward. Also, know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. We hope you will return so we can make it up to you. ... read more
An OK Stay if you want to be left alone. This stay was OK - but not great. The kitchen is a great bonus - but it is not pre-equipped, and a request must be made for what one needs [to be fair, the response was quick, but the items delivered were a bit inconsistent and incomplete}. They also could/did not supply things like wine glasses and paper towels. Dishwashing liquid was provided upon request, but not dish cloths or sponges. A significant element missing from the rooms was a convenient supply (near desks, night stands,... read more
Business response:
Richard, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Business response:
Thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The customer service was great! Our room was average and in need of a very thorough cleaning. The elevator was very dirty and needs to be cleaned. People standing outside the front smoking is irritating when you are a non smoker and are forced to hold your breath and walk through their smoke. Perhaps a designated area away from the front door would be better.
Business response:
Thank you for staying at Extended Stay America. We are glad to know you had a pleasant time with us, but we are sorry for the smoke odor you encountered. Although we have designated smoke are, but on rare occasions, we have guests who do not adhere to the property rules concerning smoke, and that can be challenging for all concerned. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Palm Springs - Airport
How is Extended Stay America - Palm Springs - Airport rated?
Extended Stay America - Palm Springs - Airport has a 4.1 star rating with 1,354 reviews.
When is Extended Stay America - Palm Springs - Airport open?
Extended Stay America - Palm Springs - Airport is open now. It will close tomorrow at 12:00 a.m.