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Extended Stay America - Palm Springs - Airport
- Hotels
- Palm Springs, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1400 E. Tahquitz Canyon Way, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Well you get what you pay for. The staff was very nice and efficient but the actual room was like a very old live in motel on the side of a highway. Busted furniture, towel rack falling out of the wall and the scariest bit was when the sheet came off of the mattress and we saw what was underneath-ewwww I’m must say that the pool was nice and we completely forgot bout the free breakfast and I liked the location.
Business response:
Alfredo, thank you for evaluating your stay. Although you liked some aspects of our hotel, we are very sorry for the issues you experienced in your room and regret the inconvenience it caused. Rest assured, your feedback has been shared with the housekeeping and team to address these issues immediately. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Convenient location and good price. We checked in around 4pmish on Sat. Oct 6 and the woman who checked us in was excellent. She had superior customer service skills. Shower flow was weak and the shower curtains did not keep water from getting on bathroom floor. There was only one washcloth for two people. There was only one soap and one shampoo even though two people were expected. Bathroom needs updating.
Business response:
We appreciate you choosing our hotel and for providing your review. Although you were satisfied with our service and facilities, we apologize as we couldn't hit the mark of your expectations for a perfect visit. Your feedback has been shared with the maintenance team for review and action. We hope to have an opportunity to make it up to you in the near future. Sincerely, Hotel Management
Unsatisfactory unclean property not friendly staff overall it is alright.
Business response:
Thank you for being our guest. Although overall you had a pleasant stay with us, we are sorry for the inconvenience you had. We have asked our housekeeping team to be more diligent going forward. Also, your feedback with regards to our associates will be used as a training tool to improve our service going forward. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Business response:
Yolanda, thanks for reviewing our hotel. We want all of our guests to enjoy their visit, so we are sorry if any inconveniences were experienced while you were here. We hope you give us another opportunity to provide you with a much better experience. Sincerely, Hotel Management
Location and exterior was good. Interior and cleanliness was poor. Breakfast service was poor.
Business response:
Thank you for taking the time to write a review of our hotel. We are happy to know you liked our convenient location, but we are sorry for the cleanliness issues you had and the inconvenience it caused. Your comments will be shared with our team in order to prevent similar issues from happening again. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
The service was terrible, I called ahead to see if there was early check-in, the hotel staff said 2pm is the earliest. I got there at 2:55pm the clerk said rooms were not ready to come back in 10 minutes. The door to get into building out of order, the side walks around the building were filthy. The room was clean but lacked dishes, or hair dryer. No ice machine. However there was a refrigerator in the room but would have been nice to have ice.
Business response:
Thank you for being our guest. Although you liked your room, we are sorry for the poor service you received. Also, please know various in-room amenities are kept at the front desk and delivered to your suite upon request. We receive many positive comments regarding our fully equipped kitchens with a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. We hope you will give us another opportunity to deliver the se... read more
Business response:
Thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Business response:
Joseph, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
It’s always a great experience from when my parents house Burnt down and then stay at extended stay and every time end of my family members or myself have been to an extended stay it’s always a delight and this was just another one of those thank you
Business response:
Russell, thanks for sharing your review online. It was a pleasure knowing everything went well during your stay and that we could meet your expectations for a perfect stay. Your business is appreciated, and we hope you will come back to Extended Stay America again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Palm Springs - Airport
How is Extended Stay America - Palm Springs - Airport rated?
Extended Stay America - Palm Springs - Airport has a 4.1 star rating with 1,310 reviews.
When is Extended Stay America - Palm Springs - Airport open?
Extended Stay America - Palm Springs - Airport is open now. It will close tomorrow at 12:00 a.m.