Extended Stay America - Palm Springs - Airport

Business response:

Thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Joseph, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Russell, thanks for sharing your review online. It was a pleasure knowing everything went well during your stay and that we could meet your expectations for a perfect stay. Your business is appreciated, and we hope you will come back to Extended Stay America again soon. Sincerely, Hotel Management 

Business response:

Khalid, thank you for reviewing our hotel. We apologize for the housekeeping issues in your room. Please know our housekeeping service is provided once a week for guests staying eight or more nights. For those who are staying for shorter periods of time, services are available for a minimal fee and linen exchange is available at the front desk at any time and are complimentary. We're sorry if this was not explained to you at the time of our your arrival. We hope you will give us a chance to redeem ourselves the next time you... read more

Business response:

Ron, thank you for taking the time to post your review online. We are happy to know you liked our ideal location and your comfortable room. We also appreciate your concerns and have taken a note of it. It was our pleasure serving you, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Tia, thank you for being our guest. We are happy to know how much you liked your comfortable bed as well as our ideal location. However, we are sorry for the inconvenience you faced. Your feedback has been discussed with the concerned team to be more diligent going forward. We hope the positive aspects of your visit will bring you back to us for an even better experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Robert, thank you for being our guest. Although you liked your spacious room, we are sorry you were unhappy with our hotel policy and our grab-and-go breakfast offerings. Your feedback with regards to our breakfast will be shared with our Brand Leaders to improve our future guests’ experiences. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Thanks so much for the terrific rating regarding your visit to Extended Stay America. Making sure that each guest's experience is flawless is what we strive for every day, and your recognition of our efforts goes a long way in motivating us to do even better. We hope you are already planning another trip our way. Sincerely, Hotel Management