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Extended Stay America - Palm Springs - Airport
- Hotels
- Palm Springs, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1400 E. Tahquitz Canyon Way, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I stayed for 3 nights and there was no housekeeping service. We had to aske for towels and othe necessary supplies...
Business response:
Khalid, thank you for reviewing our hotel. We apologize for the housekeeping issues in your room. Please know our housekeeping service is provided once a week for guests staying eight or more nights. For those who are staying for shorter periods of time, services are available for a minimal fee and linen exchange is available at the front desk at any time and are complimentary. We're sorry if this was not explained to you at the time of our your arrival. We hope you will give us a chance to redeem ourselves the next time you... read more
Hotel is okay. Needs upgrading. Lobby and hallways were a bit untidy. Room was comfortable but had a slight hint of onion in the air. Great place for quick unplanned trip to Palm Springs.
Business response:
Ron, thank you for taking the time to post your review online. We are happy to know you liked our ideal location and your comfortable room. We also appreciate your concerns and have taken a note of it. It was our pleasure serving you, and we hope to welcome you back soon. Sincerely, Hotel Management
it was a decent hotel, decent location bed was comfortable, staff was nice, carpet was dirty.
Business response:
Tia, thank you for being our guest. We are happy to know how much you liked your comfortable bed as well as our ideal location. However, we are sorry for the inconvenience you faced. Your feedback has been discussed with the concerned team to be more diligent going forward. We hope the positive aspects of your visit will bring you back to us for an even better experience. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Spend a couple of bucks more somewhere else The inside of the hotel looks nothing like the outside of the hotel. They really don't keep it very clean. The free breakfast that is advertised consists of package oatmeal, Nature Valley bars, and mini packaged muffins with coffee. If your staying just a couple of nights they don't clean the rooms or replenish towels, soap, or anything unless you go down to the front desk and ask. You really need to ask for everything. It's like they think everyone is going to steal something. The... read more
Business response:
Robert, thank you for being our guest. Although you liked your spacious room, we are sorry you were unhappy with our hotel policy and our grab-and-go breakfast offerings. Your feedback with regards to our breakfast will be shared with our Brand Leaders to improve our future guests’ experiences. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thanks so much for the terrific rating regarding your visit to Extended Stay America. Making sure that each guest's experience is flawless is what we strive for every day, and your recognition of our efforts goes a long way in motivating us to do even better. We hope you are already planning another trip our way. Sincerely, Hotel Management
Airport is where? By a cab? Only there one night and left for the airport for early flight the next morning. Very clean and well prepared for guests except the small kitchen.. Stove, cook top small burners and full size refrigerator there. Nothing else-no dishes, silverware, pots, etc. After asking for plastic utensils, the manager said he would bring some to us immediately. He forgot and had to be reminded. When leaving, the overnight worker checked us out but did not ask for the card to get into the room. The area is very ... read more
Business response:
Harley, thank you for being our guest. Although you liked your well-kept room and were happy with our affordable rates, we are sorry for the inconvenience you faced during your visit and for the poor service you received from our associates. Please know we provide thorough training for all staff, and we will redouble our efforts. On behalf of everyone here, we invite you to stay with us again for an even better experience. Sincerely, Hotel Management
Business response:
Amanda, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Good
Business response:
Chankoo, thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and review like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Palm Springs - Airport
How is Extended Stay America - Palm Springs - Airport rated?
Extended Stay America - Palm Springs - Airport has a 4.1 star rating with 1,310 reviews.
When is Extended Stay America - Palm Springs - Airport open?
Extended Stay America - Palm Springs - Airport is open now. It will close tomorrow at 12:00 a.m.