Extended Stay America - Palm Springs - Airport

Business response:

Tapan, thank you for posting a review of your visit. We're sorry about the noise you experienced in your room. Please be assured that we have discussed your feedback with our maintenance team, and they are inspecting and fixing the problem you mentioned. We hope to have a second chance to provide you with the stay you deserve in the near future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We're glad to know our location was convenient for you, but we're our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Fresh linens and towels along with any toiletries are always available at the front desk. We will also share your feedback regarding our grab-and-go breakfast with ... read more

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay at Extended Stay America. It is delightful to know you loved having a kitchenette in your room and that our superb location was convenient for you. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Elizabeth, thank you for your visit. We are glad to see that overall you had a good stay; however, we apologize for failing to meet some of your expectations. It was our pleasure hosting you, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We're glad to know our location close to the airport and restaurants was ideal for you and that you were pleased with the service provided by our associates. We have taken a note of your feedback and look forward to seeing you again. We hope this did not overshadow your otherwise positive stay with us, and we look forward to hosting you back soon. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are glad to know you enjoyed your accommodations and also liked our kitchenware. Thank you again, and we hope to see you back in the future. Sincerely, Hotel Management