Extended Stay America - Palm Springs - Airport

Business response:

Dear Juan, We regret any inconvenience you may have encountered during your recent stay. Our goal is to provide a comfortable and accommodating experience for all our guests, and it is disheartening to learn that we fell short of your expectations. Please know that we take all guest feedback seriously and are committed to addressing these shortcomings. We hope you will consider staying with us again in the future for a significantly improved experience.Sincerely,Hotel Management 

Business response:

Dear Tiffany, Thank you for providing your valuable feedback. We endeavor to ensure that our guests experience a clean and comfortable environment with well-maintained facilities. Regrettably, we acknowledge that your recent experience did not meet these standards, and we extend our sincere apologies for any inconvenience caused. Your feedback has been noted, and we are currently implementing corrective measures within the relevant departments to prevent similar occurrences in the future. We look forward to the possibility o... read more

Business response:

Dear Joseph,Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management 

Business response:

We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. We hope you will consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management 

Business response:

Dear Mohammed, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. We hope you will consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management 

Business response:

Dear Eduardo, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your feedback. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Hotel Management 

Business response:

Good morning. Thank you very much for your review and feedback. I am sorry your stay was less than satisfactory and would love the opportunity to discuss this further. An email is being sent to further discuss. Thank you again and safe travels. 

Business response:

Dear Anthony, Thank you for your feedback. We apologize for the initial issues you faced with your room and the inconvenience of being downgraded. We understand that a clean and comfortable room is essential and are addressing the cleanliness concerns with our team. We also regret the inconvenience with the laundry facilities and payment methods. Your feedback is valuable in helping us improve our services. We hope to provide a better experience in the future and appreciate your patience.Sincerely,Hotel Management