Extended Stay America - Pensacola - University Mall

Business response:

Dear Miguel, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. Also, we are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Our team is working to ensure the issues mentioned are improved. Considering our positive areas, please stay with us again so we can provide you with a much more satisfying experience. Sincerely,Hotel Management 

Business response:

Dear Nancy, Thank you for sharing your feedback. We're delighted that our assistant manager provided you with a positive and helpful experience during your stay at our hotel. Your feedback is greatly appreciated, and we'll pass along your kind words to our team. We look forward to welcoming you back to Extended Stay America for another enjoyable visit in the future. Sincerely,Hotel Management 

Business response:

Dear Alessandra, Thank you for being our guest and reviewing your experience at Extended Stay America. It's so nice to know you found your suite clean and comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management 

Business response:

Dear Sherry, Thanks for reviewing your recent stay at Extended Stay America. We apologize for any lack of friendliness you encountered from the front desk staff. Providing exceptional customer service is essential to us, and we will address this issue with the team to ensure a more welcoming experience for our guests. On a positive note, we're glad to hear that you found the room to be satisfactory. Thank you for your feedback, and we hope to have the opportunity to improve your overall experience in the future.Sincerely,Hot... read more