Extended Stay America - Pensacola - University Mall

Business response:

Dear Sherry, Thanks for reviewing your recent stay at Extended Stay America. We apologize for any lack of friendliness you encountered from the front desk staff. Providing exceptional customer service is essential to us, and we will address this issue with the team to ensure a more welcoming experience for our guests. On a positive note, we're glad to hear that you found the room to be satisfactory. Thank you for your feedback, and we hope to have the opportunity to improve your overall experience in the future.Sincerely,Hot... read more

Business response:

Dear Guest, Thank you for staying with us and sharing your review. While we are pleased that you loved our staff's gracious hospitality, we apologize for the condition of your suite and any oversight on our part. Our housekeeping and maintenance team usually does a great job ensuring our guests have an exceptional experience at our hotel. Unfortunately, we failed to provide that for you. We are sorry that these issues compromised your stay. We will follow up on your concerns to ensure we are well-poised to serve better in th... read more

Business response:

Dear Patrick, We are grateful for taking the time to review your stay at Extended Stay America. We take great pride in delivering friendly, professional service to all our guests, so we appreciate your generous remarks. Thank you for including us in your travel plans, and we hope to welcome you back on a future visit.Sincerely,Hotel Management