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Extended Stay America - Peoria - North
- Hotels
- Peoria, IL
About this business
Location details
4306 N. Brandywine Dr., Peoria, IL, 61614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No ice machine!! Ice cube trays in freezer but no ice. No blow dryer!!! .. ..every hotel I’ve ever stayed at has had a blow dryer
Business response:
Thank you for being our guest. We apologize for the difficulties you experienced during your stay. Please know, we have a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. We also have blow dryers along with the bath amenities kept at our front desk and are always complimentary. We hope to have an opportunity to welcome you back for a much better experience. Sincerely, Hotel Management
My husband and I only stayed for one night but we were very pleased. The hotel is clean and the staff seems accommodating. I saw bad reviews of the breakfast selections but when we checked in they specifically said it was a grab and go breakfast and stated majority of the items they offered.. it may not be a full breakfast but they tell you that as you’re checking in! The room was comfortable and welcoming. We will most certainly be looking into extended stays when we travel with our children for family vacations.
Business response:
Kaitie, it was a pleasure to have you as our guest at Extended Stay America. We’re glad to know you liked our well-kept hotel and that the service you received from our superb staff met all your expectations. On behalf of everyone here, we invite you to stay with us again the next time you visit Peoria. Sincerely, Hotel Management
Business response:
Many thanks for sharing your 5-star rating of Extended Stay America. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you again soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
It was very quiet. The first room I was given, smelled like stale food. Since this is a hotel that people do live in, I can see that being a issue BUT I told the management about it and they quickly moved me to a better room and made sure it was to my liking. Awesome customer service. Thank you.
Business response:
Jodi, thank you for the specific feedback about your stay. We’re sorry for the inconvenience you had in your initial room, but we’re glad to know our staff changed the room upon your request and that you had a great experience in your new room. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
I would stay again The front desk attendent was very helpful and friendly.
Business response:
Thanks for making Extended Stay America a part of your travel plans. Making sure that every guest has an excellent experience is our #1 priority, and everyone on the team appreciates hearing these compliments. Thanks once more for your business, and we look forward to having you as our guest again in the near future. Sincerely, Hotel Management
RK review of Peoria hotel Tried calling the hotel Sunday night for help with directions and nobody picked up the phone - was kept on hold for over 5 minutes with an automated system. The continental breakfast was decent and the coffee was was good. while the room was good overall, the kitchen area was a bit worn. I was surprised this hotel had no ice machine!
Business response:
Richard, thanks for choosing Extended Stay America for your stay. We are pleased you had an overall good stay. That being said, we are sorry for not meeting all of your expectations. Your comments show that we have room for improvement, and we assure you we will be more diligent going forward. We hope you will come and see us again the next time you are in this area. Sincerely, Hotel Management
Business response:
Kimberly, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Feeling Discriminated against!!!!!! Every time I come in town and I come to this hotel that I am most familiar with, I am always being steered to the worst rooms in the hotel. Then every time I have come back with my bags to the front desk and tell them about the room they gave me was not pleasing, then for them to give me another room in which the tub is stopped up and the TV is blinking
Business response:
Thank you for staying with us and for reviewing your experience. It is never our intention to disappoint you, and we apologize for the problems that inconvenienced you. We are working with our staff to make sure we are paying the proper attention to these areas. We appreciate all of your feedback and hope to have you as our guest again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Peoria - North
How is Extended Stay America - Peoria - North rated?
Extended Stay America - Peoria - North has a 3.4 star rating with 1,687 reviews.
When is Extended Stay America - Peoria - North open?
Extended Stay America - Peoria - North is open now. It will close tomorrow at 12:00 a.m.