Extended Stay America - Philadelphia - Airport - Bartram Ave.

Business response:

Timothy, we were disheartened to read your review. Please accept our apologies for the noise disturbances you experienced from nearby guests. We are disappointed that we were not aware of the noise problem, as we would have been happy to try and resolve the issue or move you to another suite. In the future, please know our front desk staff is always available to help make the most of your stay. We value you as our guest and regret the inconvenience caused to you. We hope you will give us another opportunity to regain your tr... read more

Business response:

Ramon, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Sharee, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your wonderful comments on Extended Stay America. Our entire team will be excited to hear they were able to impact your experience so positively. We greatly appreciate the rave review and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Eric, thank you for the five-star rating of Extended Stay America. We are happy you enjoyed your stay overall, but we are sorry for the difficulties you had with the Television in your suite. We regret the inconvenience caused, and we have shared your comments with the appropriate individuals. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Sahirra, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Maya, thank you for sharing your rating regarding your visit. We hope you enjoyed your stay, and we do want to extend our apologies if your experience didn't meet every expectation. It was a pleasure serving you, and we hope the positive aspects of your visit will bring you back to us in the future. Sincerely, Hotel Management 

Business response:

Aaron, it was a pleasure receiving your fantastic rating for Extended Stay America. We are thrilled you enjoyed every aspect of your stay. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry we could not offer you early check-in and regret the inconvenience caused. We also apologize for the dirty towels and that our team was not able to provide you with clean ones when needed. Your concerns will be addressed with the appropriate individuals and discuss ways to improve our guest experience. On a positive note, we are glad you liked your suite. We hope to receive an opportunity to provide you a better visit in the future. Sincerely, Hotel Management