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Extended Stay America - Philadelphia - Airport - Bartram Ave.
- Hotels
- Philadelphia, PA
About this business
Location details
8880 Bartram Ave., Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Average stay with limited amenities Fair stay overnight. Room was clean. Interestingly, for a suite with a dishwasher, stove, and refrigerator, there were no dishes, cutlery, or pots and pans available.
Business response:
Jennifer, thank you for choosing our hotel for your overnight stay. Although we are glad you found your suite to be comfortable and clean, we regret not meeting all of your expectations. We would like to inform you that to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the accommodations. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. We hope you will gi... read more
Unpleasant Stay Lobby was empty, plan and dirty. The clerk had somewhat of a pleasant attitude, but was not welcoming. The common area of the hotel smelled. Room 226 really smelled and the floor was dirty (visible dirt on the floor). In fear that the mattress was probably old and filthy, I only spent 5hrs in the room, and when I payed down, I took two towels and layer the on top of the bed and slept on them without touching the pillows. NEVER AGAIN AT THiS LOCATION
Business response:
Edner, thank you for your honest comments about your stay with us. We sincerely apologize for the cleanliness issues you encountered which resulted in a disappointing stay. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We are also sorry for the issues you had with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well. We hope you will change your mind and give us another opportunity to provide you wi... read more
Security deposit of $100.00 required not mentioned in hotel.coms description. Facility is need of renovation
Business response:
Forrest, your time and feedback are much appreciated. We would like to start by saying sorry for the incidental hold coming as a surprise to you. Please note that we must have a deposit for each reservation to cover incidentals during your stay. At check-out, the deposit will be refunded. We will review the third-party website in relation to ours to ensure everything is up-to-date. We also regret not meeting all of your expectations. Your comments with regard to the age of our property is appreciated as it helps us enhance o... read more
room wasn’t very clean.
Business response:
Please accept our apologies for not providing the impeccable accommodations you should have received and any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversight on our part. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope that we will have another chance to show this to you. Safe Travels. Sincerely, Hotel Management
The hotel is in a great location near restaurants and public transportation.
Business response:
Tashia, thank you for your kind review of Extended Stay America. We are glad our location was convenient to everything you wanted to do on this visit. We appreciate your business and hope to see you again on your next visit to our area. Sincerely, Hotel Management
Terrible front desk service This hotels states it has 24-hr front desk service. Our plane was delayed and arrived late in the night and front desk person was not about to let my family and I check in. We had to be persistent which shouldn’t have happened. I even called hours ahead to tell someone at the desk We would be in late.
Business response:
Katie, Thank you for staying at our hotel and for sharing your concerns. The lack of responsiveness from our staff is unacceptable, and we will address the concerns. We take great pride in providing exceptional service, and we agree that your e issues. We are committed to providing outstanding service, and we hope you and your family will give us another opportunity to show you the exceptional stay you deserve. Sincerely, Hotel Management
My stay was ok, but the hotel can use a lot of renovations.
Business response:
Thank you for the feedback. It is a pleasure knowing your visit with us was an enjoyable one. We value your observation and have taken a note of it. hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
The stay was ok, but
Business response:
Jeannet, thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Bartram Ave.
How is Extended Stay America - Philadelphia - Airport - Bartram Ave. rated?
Extended Stay America - Philadelphia - Airport - Bartram Ave. has a 4.2 star rating with 1,104 reviews.
When is Extended Stay America - Philadelphia - Airport - Bartram Ave. open?
Extended Stay America - Philadelphia - Airport - Bartram Ave. is open now. It will close tomorrow at 12:00 a.m.