This profile has been claimed by the business owner or representative.
Extended Stay America - Philadelphia - Airport - Bartram Ave.
- Hotels
- Philadelphia, PA
About this business
Location details
8880 Bartram Ave., Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff is super friendly and very respectful but the property is dirty and in desperate need of being updated
well the bathroom tube was very dirty floor dirty and kitchen dirty top of stove rusted no cup no plates i complain to the staff but i end up cleaning the bathtub my self.
Business response:
Dear Felix, Please accept our apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our head of housekeeping and with the department associates to ensure this is resolved. We appreciate your patience and for bringing this to our attention. We would welcome another opportunity to show you the outstanding stay you deserve, and we do hope to welcome you back again soon. Sincerely,Hotel Management
Good
Business response:
Dear Mariam, Thank you for being our guest at Extended Stay America. We want to be a true home away from home for travelers, so our highest priority is ensuring every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management
Simple No Frills No frills, but linens and towels are clean and fresh. Efficient check-in but staff was not seen again for the entire stay. Free Internet is slow, but it gets the job done.
Business response:
Dear Guest, Thank you for staying with us and for your review. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. However, it is disappointing that we could not provide you with a more pleasant stay. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area.Sincerely,Hotel Management
Foul odor , outdated rooms , dirty room , broken furniture I’m rooms , no extra linen for pull out couch . The room was very spacious Howe it was very outdated !
Business response:
Dear Tasha, We would like to extend our sincerest apologies for the condition of your suite and any oversights during your visit. There may have been a miscommunication between our housekeeping and the front desk, as our team is responsible for placing a suite in an out-of-order status when it does not meet our standards. We are investigating this matter further to ensure it does not happen again. We hope this isolated incident will not discourage you from returning to us in the future to enjoy a great experience. Thank you ... read more
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Bartram Ave.
How is Extended Stay America - Philadelphia - Airport - Bartram Ave. rated?
Extended Stay America - Philadelphia - Airport - Bartram Ave. has a 2.7 star rating with 2,468 reviews.
When is Extended Stay America - Philadelphia - Airport - Bartram Ave. open?
Extended Stay America - Philadelphia - Airport - Bartram Ave. is open now. It will close tomorrow at 12:00 a.m.