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Extended Stay America - Philadelphia - Airport - Bartram Ave.
- Hotels
- Philadelphia, PA
About this business
Location details
8880 Bartram Ave., Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great large room with full kitchen and comfy beds. But nothing was in kitchen, so no cups, plates or anything to make use of the kitchen. No coffee maker, had to request, and then they gave us one. Had to ask for more plastic cups, because there was 2 for a family of four. Breakfast was oatmeal, muffin or granola bar, and they didn't restock, so only oatmeal was plain. Room keys didn't work, so they had to change batteries in the door.
Business response:
Dear HEATHER, thank you for being our valued guest and posting your remarks online. We were happy to read that you enjoyed your stay with us, but we are sorry you felt your room did not have the desired amenities. To ensure cleanliness for every guest, we keep the kitchenware at the front desk, and our team is happy to deliver them to the guest suite. Also, we will share your feedback with the team members to keep an eye on refilling the grab-and-go breakfast. We would love the opportunity to host you again on your next visi... read more
No smoking signs are posted at all entrances to the building. Guests staying/living at the hotel constantly smoke right outside the doors to the lobby. You have to walk through their smoke when leaving. After returning from some errands, there was a small fire starting in the mulch just outside the lobby doors from a cigarette that was not extinguished completely. To smoke right outside the lobby doors where smoking is clearly prohibited would, in any other situation be brazen. But it seemed to me that the hotel does not enf... read more
Business response:
Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
Average stay with limited amenities Fair stay overnight. Room was clean. Interestingly, for a suite with a dishwasher, stove, and refrigerator, there were no dishes, cutlery, or pots and pans available.
Business response:
Jennifer, thank you for choosing our hotel for your overnight stay. Although we are glad you found your suite to be comfortable and clean, we regret not meeting all of your expectations. We would like to inform you that to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the accommodations. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. We hope you will gi... read more
Unpleasant Stay Lobby was empty, plan and dirty. The clerk had somewhat of a pleasant attitude, but was not welcoming. The common area of the hotel smelled. Room 226 really smelled and the floor was dirty (visible dirt on the floor). In fear that the mattress was probably old and filthy, I only spent 5hrs in the room, and when I payed down, I took two towels and layer the on top of the bed and slept on them without touching the pillows. NEVER AGAIN AT THiS LOCATION
Business response:
Edner, thank you for your honest comments about your stay with us. We sincerely apologize for the cleanliness issues you encountered which resulted in a disappointing stay. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We are also sorry for the issues you had with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well. We hope you will change your mind and give us another opportunity to provide you wi... read more
Security deposit of $100.00 required not mentioned in hotel.coms description. Facility is need of renovation
Business response:
Forrest, your time and feedback are much appreciated. We would like to start by saying sorry for the incidental hold coming as a surprise to you. Please note that we must have a deposit for each reservation to cover incidentals during your stay. At check-out, the deposit will be refunded. We will review the third-party website in relation to ours to ensure everything is up-to-date. We also regret not meeting all of your expectations. Your comments with regard to the age of our property is appreciated as it helps us enhance o... read more
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Bartram Ave.
How is Extended Stay America - Philadelphia - Airport - Bartram Ave. rated?
Extended Stay America - Philadelphia - Airport - Bartram Ave. has a 4.2 star rating with 1,059 reviews.
When is Extended Stay America - Philadelphia - Airport - Bartram Ave. open?
Extended Stay America - Philadelphia - Airport - Bartram Ave. is open now. It will close tomorrow at 12:00 a.m.