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Extended Stay America - Philadelphia - Airport - Bartram Ave.
- Hotels
- Philadelphia, PA
About this business
Location details
8880 Bartram Ave., Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check in was long...the lobby was hot...and smelled like smoke....we had ro go back to the lobby to get sheets and pillow and blankets for the sofa bed. During the night the smoke alarm woke us up beeping. I had to go get someone and they had to stand on my bed to take out the battery. The room smelled like cig smoke and the floors in the kitchen and bathroom were sticky. There was also nothing in the cabinets in the kitchen.
Business response:
Please accept our most sincere apologies for the odor and cleanliness issue you encountered while you were here. Your experience has been immediately discussed with the housekeeping department, and we are working closely with them in an effort to improve our service levels to ensure such incidents do not repeat. We hope to have another chance to deliver you an exceptional visit. Sincerely, Hotel Management
Didnt like that I saw a roach crawling on the wall
Business response:
Thank you for being our guest. We are sorry for the roaches you saw and that ruined your stay with us. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We hope the otherwise positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Ok stay It was just ok
Business response:
Janine, we appreciate you choosing our hotel. Although you had a pleasant stay, we regret as we couldn't hit the mark of your expectations for a perfect visit. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management
Great place to stay
Business response:
Darrick, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Business response:
We appreciate your rating and are happy you liked various aspects of your stay, but sorry, we weren't at our best. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Not best option Photo of location did not match actual location of 8880 Bartram ave. Fitness room was one elliptical and one treadmill. Exposed wires in the room. Refrigerator did not completely close. Bureau drawers were broken. Telephone receiver was sticky to touch. Free breakfast consisted of many items that can be purchased at Wawa convenience store.
Business response:
Thank you for choosing us. We apologize for the maintenance issues in your suite.We have a duty to follow the processes in place to ensure each guest suite is well maintained. Additionally, we have a responsibility to place a suite in an out-of-order status as necessary when it does not meet our standards. We are also sorry you did not liked our fitness room and also our breakfast was not up to your expectations.Your feedback will be shared and will ensure this does not happen again.We hope you will give us a second chance t... read more
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Bartram Ave.
How is Extended Stay America - Philadelphia - Airport - Bartram Ave. rated?
Extended Stay America - Philadelphia - Airport - Bartram Ave. has a 2.7 star rating with 2,453 reviews.
When is Extended Stay America - Philadelphia - Airport - Bartram Ave. open?
Extended Stay America - Philadelphia - Airport - Bartram Ave. is open now. It will close tomorrow at 12:00 a.m.