Extended Stay America - Philadelphia - Airport - Bartram Ave.

Business response:

Thank you for choosing to stay with us at Extended Stay America. We're glad to know you had a pleasant time with us, but we're sorryyou were unhappy with our housekeeping services. Pleaseknow our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, but we are always happy to provide fresh linens and whatever you need during your visit. We regretthis was not explained to you at the time of check-in.Hopefully, we will have the opportunity to make it up to you on a future visi... read more

Business response:

Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you enjoyed your well-kept suite and that you were able to start your day off right with our grab-and-go complimentary breakfast. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Abdul, thanks for the perfect review. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Mykaela, thank you for being our guest at Extended Stay America. We are happy to know you had a pleasant stay with us and were impressed by the service provided by our courteous associates. On behalf of everyone here, we invite you to visit us again. Sincerely, Hotel Management 

Business response:

Atsu, many thanks for posting your gracious rating about Extended Stay America. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was great to have you here, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and review like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management